Customer Service Specialist

Customer Service Representative

This position requires an active USAccess clearance or the ability to obtain a USAccess clearance to be considered. 

Cherokee federal, is seeking a dedicated Customer Support Specialist. In this role, you will be responsible for responding to customer inquiries, managing orders and inventory, and ensuring accurate billing and property management. If you have a background in hydrology, electronics, mechanics[BK1] , or related fields, and possess strong communication and organizational skills, we encourage you to apply.

Compensation & Benefits:

• Estimated Starting Salary Range for Customer Service Representative: Pay commensurate with experience.
• Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.  Benefits are subject to change with or without notice.

Customer Service Representative Responsibilities Include: 

• Respond to customer inquiries regarding orders, returns, repairs, and accounting information.
• Monitor back-orders and generate work orders.
• Update procurement information and pricing in the supply chain software system.
• Perform personal property and warehouse controlled property duties, ensuring local procedures and policies are followed.
• Complete and file appropriate property transfer requests.
• Ensure an annual inventory of personal controlled property and warehouse controlled property is performed.
• Verify system requirements are met, and proper accounting and reporting procedures are followed.
• Prepare and submit billings, track billings, and provide status reports as needed.
• Provide coverage for the Toll-Free phone line. 
• Performs other job-related duties as assigned

Customer Service Representative Experience, Education, Skills, Abilities requested: 

• Relevant educational background in customer support or other related field preferred.
• Familiarity with supply chain software system for procurement and pricing updates.
• Knowledge of personal property and warehouse-controlled property procedures.
• Strong customer service and communication skills.
• Ability to generate and monitor work orders.
• Competency in updating procurement systems.
• Proficiency in performing inventory tasks and property management.
• Skills in proper accounting [BK2] and reporting procedures.
• Capability to communicate effectively.
• Capacity to clearly identify as a contractor employee when required.
• Must pass pre-employment qualifications of Cherokee Federal

Company Information:

Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNSS, visit cherokee-federal.com.

#CherokeeFederal #LI

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Keywords

• Hydrologic instrumentation
• Customer support
• Inventory management
• Property management
• SAP B1 system

Similar Job Titles

• Hydrology Customer Service Representative
• Technical Support Specialist
• Inventory Control Specialist
• Hydrologic Equipment Technician
• Procurement and Logistics Coordinator

Legal Disclaimer: 

All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under