Club Manager-Master Plan Community

Job Title: Club Manager-Private Club, Master Plan Community

Department: Residential

Reports to: Regional Director - Lifestyle

Job Type: Exempt

 

Arch Amenities Group

Wellness-driven. Hospitality-focused.

 

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

 

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

 

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

 

Job Summary: 

 

The  Club Manager is responsible for the overall leadership, operation, and success of a community club and its amenities. This role ensures exceptional member experiences, effective staff management, financial accountability, and seamless day-to-day operations while aligning with the community’s brand, standards, and strategic goals.

 

Key Responsibilities:

• Establish and enforce operating policies, procedures, and service standards. Ensure all facility operations and staff performance consistently meet client and AAG values and service standards.
• Oversee daily operations of the club and all amenities, ensuring a consistently high level of service and professionalism.
• Manage administrative functions, including staff recruiting, new hire paperwork, payroll processing, and employee scheduling, promptly and accurately.
• Lead team training, including orientation, ongoing guidance, and performance feedback to foster a high-performing team.
• Conduct employee evaluations and make recommendations on hiring, promotions, disciplinary actions, and terminations to the Regional Director.
• Conduct daily inspections using cleaning checklists to ensure the facility's cleanliness and safety.
• Utilize club management and operational software efficiently to support daily functions.
• Manage annual club dues billing process, which includes mailings, processing and tracking payments, and coordinating collections procedures. 
• Welcome and acknowledge all residents and guests professionally, adhering to company hospitality standards.
• Address and resolve resident and guest complaints promptly, ensuring a positive experience.
• Respond to resident requests, phone calls, and concerns swiftly and courteously.
• Monitor and secure the club and surrounding amenities to ensure safety and comfort.
• Manage the planning, coordination, and execution of amenity-related projects, including renovations, upgrades, seasonal transitions, and new amenity rollouts.
• Comply with all company policies, procedures, and grooming standards, demonstrating professionalism.
• Exhibit a positive, enthusiastic attitude and contribute as an effective team player.

 

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, Recreation Management, or related field preferred

• 3–5+ years of management experience in a club, hospitality, recreation, or community environment

• Demonstrated experience managing vendors and coordinating facility or amenity projects

• Strong leadership, organizational, and project management skills

• Proven ability to manage budgets, timelines, and operational priorities

• Excellent problem-solving abilities.

• Proven experience in amenity, lifestyle, or facility management, preferably in luxury residential or hospitality settings.
• Exceptional customer service and communication abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency in club management software and Microsoft Office Suite.
• CPR/First Aid certification preferred.
• High attention to detail and commitment to maintaining high standards.

 

Essential Function

Seldom

Occasionally

Frequently

Stationary Position<