Business Processes Consultant - SAP CRM

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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

Business Processes Consultant

What you’ll do

• Good understanding of end-to-end core business processes of Customer Service/ Service Management
• Facilitate customer discussions and elaborate on the areas of proposed improvements 
• Aptitude to define the problem concisely and propose solution
• Delivering billable components that meets a customer’s needs
• Ability to write detailed functional specifications and technical specification documents relating to functional enhancements, interfaces, forms and conversion of master data
• Developing application specifications. Making recommendations towards the development of new code or reuse of existing code
• Responsible for defining the scope of a project / opportunities, estimating efforts and project timelines
• Participate in RFPs for Service Management
• Solution design, Customer advisory, Leading workshops and managing project executionrisk. Suggesting customers on the best practices roadmap.
• Independently handle implementation projects and lead team to deliver an outcome following SAP Activate methodology

 

 

What you bring

• Degree in Engineering (BE, BTech)
• Experience in SAP Customer Relationship Management or Customer service with at-least 1 end to end implementation cycle from CRM to S/4 service management or CS to S/4 Service management
• Analyze business requirements and perform fit-gap analysis to come up with required Configuration and Development items
• Expertise in SAP S/4HANA Service and Customer Management modules
• Extensive knowledge in CRM service or Customer service module
• Deep experience in areas of Interaction center, ERMS, Service request, Service contract, Service order, Service Quotation, Recurring services, Service confirmations, Billing, and pricing 
• Deep experience in areas of Lead, Opportunity, Activities and Knowledge Article. 
• Good understanding of front-end technologies like Fiori and Web UI
• Understanding of Order to Cash and Quote to Cash solutions
• Fair understanding of SAP S/4HANA capabilities and solution scope mapping from CRM to S/4 Service
• Understanding of Field Service Management will be added advantage  
• Strong client-facing experience and well-developed customer focus
• Solid oral and written communication skills
• Mobility is must – candidate must be ready to travel to project locations (short term and long term)
• Around 5 to 10 years of SAP Experience 
• Experience on S/4HANA Service and Customer Management
• Experience on SAP CRM Service module or customer service
• Experience in business process configurations and testing of process scenarios
• At least five full cycle implementations experience in SAP CRM Service and/or S/4 Service and Customer Management 
• Good integration knowledge of related modules and knowledge in Migration tools (MC and DMLT)
• Strong understanding of front-end technologies such as Web UI, Fiori and BTP extensions
• Proficiency in ABAP, CDS, ODATA, Webservices, Proxy, SOAP, BAPI, Middleware, WEB UI, BOL GENIL.
• Proficiency in AET, Extensibility, Workflows, BSP, Forms, Events, BADI and Exits
• In-depth knowledge in CRM one order framework
• Ability to write detailed functional specifications and technical specification documents relating to functional enhancements, interfaces, forms, and conversion of master data
• Develop AI/ML-driven accelerators and decision-support tools to enhance S/4HANA service move processes
• Knowledge of SAP- ISU/CCS CRM technical and configuration problem solving skills would be an added advantage

 

Meet your team

To address requirements in S/4HANA Service Management solution, build competency at S/4HANA Hub to deliver S/4HANA Service Management and related solution areas. 

 

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP