Director, Ad Operations

Job Description:

The Opportunity

As Director of Ad Operations, you will be responsible for establishing and managing our new Media organization’s entire ad operations function, on a global basis. You will play a key role in ensuring the smooth and efficient delivery of digital campaigns across our platform, while also contributing to the development of best practices and scalable processes. This role requires a hands-on individual with a strong understanding of digital media, ad tech, excellent problem-solving skills, and a passion for building something from the ground up.

** This is a hybrid role which requires at least 3 days a week onsite in our (brand new!) Framingham, MA office**

What we can offer you

• Unique opportunity to join at the ground floor to develop new Retail Media offerings on a global scale.

• You will be an instrumental part of choosing and implementing new technologies, defining how we work, and delivering service levels that enable our partners to thrive in our ecosystem.

• High visibility role will collaborate cross functionally and with executive leadership to define and implement product and processes, identify and maximize opportunities for growth, as well develop and lead teams.

• You will become a trusted advisor to our clients, directly shaping their success and enabling their business growth.

The Skills you will bring

• Campaign Management: Oversee the full campaign lifecycle, from trafficking and implementation to monitoring, reporting, and analysis. This includes setting up campaigns in our ad server, managing creative assets, and ensuring accurate targeting and delivery.

• Ad Technology Management: Become the expert on our ad and martech technology stacks, including configuration, maintenance, and troubleshooting.

• Technical Troubleshooting: Identify and resolve technical issues related to ad serving, tracking, and reporting. Collaborate with engineering and product teams to escalate and resolve complex problems.

• Reporting & Analysis: Generate and analyze campaign performance reports, identifying trends and insights to optimize campaign effectiveness. Develop standardized reporting dashboards and processes.

• Inventory Management: Work with the sales team to forecast and manage ad inventory, ensuring optimal utilization and maximizing revenue potential.

• Process Development: Establish and document best practices for ad operations, creating scalable processes for campaign management, reporting, and troubleshooting.

• Cross-functional Collaboration: Work closely with sales, marketing, product, and engineering teams to ensure seamless execution of advertising campaigns.

Achievements

• 8+ years of experience in digital media or advertising operations, preferably within a sell side environment (retailer, publisher, ad tech, ad network, etc…).

• You have demonstrated the ability to shape a service offering and deliver customer success.

• Deep understanding of ad tech and media platforms.

• Experience with ad trafficking, campaign management, reporting, and analysis.

• Strong analytical and problem-solving skills, with a meticulous attention to detail.

• You have developed teams and cross functional support structures.

Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position, please don't hesitate to reach out to us at globalrecruitment@workhuman.com for assistance. We are committed to ensuring equal access to opportunities for all individuals.

The Company:

At  Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebr