Certified Medical Assistant (Primary Care)

Certified Medical Assistant (Primary Care)

Job Overview

Location/Schedule: This position supports primary care service delivery across Cascadia run health centers within the Portland metro area. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Position: Certified Medical Assistant

Program: Primary Care

Cascadia’s Mission and Vision:

Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve.

Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.

Position Description: The Certified Medical Assistant is responsible for delivering quality and customer-focused health care to the individuals served in a manner that reflects Cascadia’s mission, vision and values. This position provides clinical and administrative support to health care team members and offers a variety of health care services individuals served.

The job incumbent must understand, appreciate, and respect the differences within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches and helps create a work environment of acceptance.

Essential Responsibilities

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add, or remove duties as necessary. 

General:

• Coordinate and optimize clinician schedules to support efficient patient flow, including overbooks.

• Manage patient and departmental communications (phone, mail, MyChart), ensuring timely clinician input, follow-up, and clear relay of instructions

• Execute and coordinate care plan follow-ups, including prescriptions, referrals, tests, appointments, and EMR documentation

• Conduct comprehensive patient rooming, including identity verification, intake assessments, vital signs, medical history, screenings, and visit documentation

• Prepare patients and exam rooms for visits by ensuring proper setup, supplies, equipment, and orders are ready for the provider

• Observe patient condition, report key findings or abnormal results to the provider, and ensure patient safety, comfort, and privacy

• Perform clinical procedures and diagnostic tasks (e.g., specimen collection, point-of-care testing, EKGs, injections, wound care)

• Manage prior authorizations, in-basket tasks, and administrative workflows to support clinic operations

• Support population health initiatives, including outreach and preventive care screenings

• Maintain medical equipment, sterilization processes, and a clean, well-stocked clinical environment

• Provide patient education and facilitate communication with patients and families

• Ensure accurate and timely documentation in the electronic health record (EHR)

• Assist with front desk functions and scheduling as needed

• Apply Feedback Informed Treatment (FIT) practices as part of service delivery team and in alignment with Cascadia and program’s current level of FIT implementation.

• Perform additional duties to support overall clinic operations

Regulatory & Compliance:

• Comply with laws, regulations, policies, and procedures under which the program and company operate.

• Ensure accurate and timely documentation in the electronic health record (EHR); and maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements

• Assist in crisis situations as appropriate; follow protocols and procedures in coordination with the treatment team.

• Respect and honor the rights and responsibilities of those served and demonstrate professional boundaries and ethics.

• Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.

• Complete assigned employee training in compliance with program and company requirements.

• Provide guidance, support, and training to other staff in alignment with company mission and values.

• Participate in all scheduled staff meetings, supervision sessions, and other departmental and company meetings.

Qualifications