University of Colorado Anschutz Medical Campus

Department: Cancer Center

Working Title: Survey Research Unit (Senior Professional)

Position #: 00736359 – Requisition #: 38471

Job Summary:

The Senior Survey Research Unit Professional provides high-level support to CEPEG’s Survey Research Unit (SRU). The person in this role supports all aspects of new and ongoing SRU projects that require survey data collection, data management and data systems management. This position oversees a large longitudinal participant panel, assures panel maintenance utilizing RedCAP, programs survey instruments in Qualtrics, utilizes a CATI (Computer Assisted Telephone Interview) system for telephone interviewing, oversees a team of student interviewers, and creates and maintains strict data management protocols while implementing multi-modal data collection (telephone, web and postal mail) from a variety of populations throughout Colorado.  

Key Responsibilities:

Examples of Duties Performed:

Preparation for Field Operations: 40%

• Participate in strategic planning meetings with project investigators

• Collaborate with investigators regarding data-collection methodologies, survey design, language, internal logic, continuity with previous survey iterations and other survey research best practices

• Program survey instruments in Qualtrics and oversee testing; adapt for on-line, paper and phone completion

• Program rules within the Computer-Assisted Telephone Interview (CATI) software system to facilitate participant release to phone center queue; manage call center activities

• Create and maintain inter-operability between CATI projects and Qualtrics surveys

• Assist with the recruitment process and supervision of call center and fulfillment staff (temporary hires and students – number depends on size of survey projects)

• Oversee development of and revisions to training materials for telephone interviewers to implement best practices in survey data collection efforts

• Train call center and fulfillment staff in survey best practices and operational processes

Survey Implementation: 40%

• Manage calling rotation schedule for SRU to achieve outreach protocol

• Maintain highest level of professionalism among call center staff by actively participating in data collection as an interviewer, implementing quality assurance standards, monitoring interviews for quality and SRU best-practices, responding to participant inquiries, and conducting interview training updates and retraining as necessary

• Provide on-site oversight, troubleshooting and problem-solving for telephone interviewers

• Draft and implement survey roll-out mapping for release of participants to text, phone, e-mail, and/or postal mail contact

• Develop, implement and oversee protocols to assure timely update of data systems throughout the data collection process