Audio Visual (AV/VC) Maintenance Support Tech - Tier 3

WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU’LL DO:

• • On-going communication with executive support throughout the day, as it relates to assigned calls, day-to-day functions operations, scheduling, and any video conferencing related issues
  • Responsible for audio visual - video conferencing systems maintenance and troubleshooting of executive conference rooms. 
  • Provides real-time video conferencing white glove technical support
  • Responsible for opening, tracking, and resolving tasks 
  • Assist with Make/Add/Changes requests
  • Monitoring of video conferencing calls on end user event sites
  • Executive conference room equipment swap as needed to maintain service levels
  • Break/Fix and RMA request management
  • audio visual - video conferencing group support process development 
  • Video conferencing room hardware installation and maintenance, ability to quickly replace and install key pieces of hardware to endure minimum downtime
  • Immediate response to executive team regarding supported executives during working hours, i.e. 8AM-5PM
  • Hours of operation are normally 8AM to 5PM with occasional outside of hours and weekend support

WHAT YOU’LL NEED TO SUCCEED:

• Excellent interpersonal, customer service, and conflict resolution skills 
• 3+ years of similar experience
• Professional written and verbal communication skills and comfort level to deliver messaging to Executive level stakeholders
• Strong understanding of the nuances and responsibilities of providing a managed service
• A continuous improvement mindset
• Ability to be self-motivated and accountable in a fast-pace, independent environment
• Ability to think creatively as well as methodically regarding technical issues
• Knowledge of Cisco, and other AV/VC related hardware and signal flow
• Willingness to learn and adapt to client culture
• Ability to work both independently as well as be able to collaborate with multiple teams
• Ability to coach and mentor others
• Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work