We anticipate the application window for this opening will close on - 27 May 2026

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Senior Manager, Service Center, leads multiple US Service Centers (in house repair operations) across multiple sites, with accountability for overall performance, leadership alignment, and operational excellence. This role leads a team of managers and supervisors, setting and executing strategy, defining expectations, and driving accountability, and ensuring operational discipline across several locations. The Senior Manager is expected to understand the operational details and engage directly when needed, balancing day to day execution with longer term operational and organizational improvements and goal attainment. This role requires strong leadership while balancing near term business needs with long term capability and organizational effectiveness.

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 5 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.

         

         

Responsibilities may include the following and other duties may be assigned.

Operational & Service Excellence

• Provides leadership across multiple Service Centers locations throughout the US

• Sets expectations for how service centers:

  • Execute repair, calibration, preventative maintenance, and engineering change upgrades

  • Plan capacity, manage demand variability, and respond to critical or time‑sensitive situations 

  • Implement service infrastructure for new product introductions and ensure service readiness at launch

  • Find, develop and measure cost savings initiatives to drive continuous improvement and service center leverage

  • Implementation and accountability for Medtronic Performance Systems  initiatives and deliverables (Lean Sigma / Tier Management)

• Lead through leaders.  Manages a group of managers and supervisors overseeing teams that:

  • Manage workflow prioritization, capacity planning, and scheduling, including response to critical or time‑sensitive situations

  • Define and implement service center changes to account for volume changes, headcount changes and overall service

  • e center growth

• Establishes clear operating rhythms and performance expectations across service centers

• Drives continuous improvement in quality, cycle time, cost, and service performance

• Owns the reduction of chronic issues and recurring escalations by strengthening processes, controls, and decision‑making at the management level

• Harmonize service center procedures and processes to align with global strategy and identified efficiencies

• Participate in defining future roadmap for service centers across Americas Service and Repair region. 

People Leadership & Talent Development

• Leads and develops direct reports, ensuring consistent leadership standards across locations

• Holds leaders accountable for:

  • Operational performance

  • Talent development

  • Problem‑solving maturity

• Creates leadership bench strength and succession strategy for service operations

• Drives cultural consistency around safety, quality, accountability, and continuous improvement

• Makes org design and talent decisions/recommendations that enable scale and sustainability

Governance, Systems & Compliance

• Owns adherence to SOPs, quality systems, audit readiness, and regulatory requirements

• Supports Quality Management System harmonization efforts aligning procedures across service centers

• Ensures accurate records, documentation, and systems are consistently maintained

• Owns escalation process.  Ensure the right issues rise to the right level, at the right time

Must Have: Minimum Requirements  

To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.  

• Bachelor's degree and minimum of 7 years of relevant experience AND 5+ years of managerial experience,
• OR adv