Project Manager

Project Manager

ESSENTIAL FUNCTIONS:

• The functions listed describe the business purpose of this job or position.  Specific duties or tasks may vary and be documented separately.  An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

• Associates are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

• In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Associates are required to notify superiors upon becoming aware of unsafe working conditions.

• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.
   

Directs or completes tasks associated with these areas of responsibilities:

1. Manages all operational aspects of the Client GSOC facilities and company personnel assigned to one or more client Security Operations Centers. Acts as a regional primary level of escalation related to a variety of crisis management, medical, weather, or facilities related events; ensures that all posts orders are followed, that established policies are followed, that adequate reports are filed and that appropriate notifications and coordination is conducted with the proper authorities and clients staff in emergency situations.

2. Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and / or disciplinary actions. 

3. Provides oversight for the recruitment, selection, orientation, training, development and retention of high caliber GSOC staff; ensures that each staff member is treated with dignity and respect; plans, assigns, and directs work; provides performance feedback, mentors associates, and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities.

4. Serves as a key point of contact to ensure the delivery of high quality customer service for assigned account; evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner. 

5. Ensures all staff are appropriately trained. Receives, reviews, and communicates all changes to GPS Client policies and procedures to team members.

6. In conjunction with company management or designated representatives, ensures adequate coverage of all posts and positions.

7. Provides direct management of Operations Supervisors in assigned regions for the delivery of high quality service consistently in all client locations.

8. Prepares, files, and submits various reports as required.

9. Identifies and provides potential resolutions to problems, project changes, and resource constraints, escalating to management as necessary.

10. Identifies potential opportunities for improvement within the program and reports them to the Operations Program Management Team for review and resolution. 

11. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; ensures that staff members understand and comply with applicable laws, regulations, policies and procedures.

12. Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs.

13. Provides input to comp