Retail Supervisor

<div class="benefits">
<div><strong>Benefits:</strong></div>
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Health insurance</li>
</ul>
</div>
<div class="trix-content">
<div>
<strong>About the Role<br></strong><br>
</div><div>We’re seeking a <strong>Retail Supervisor</strong> to lead daily branch operations and ensure an exceptional customer experience. This role supervises teller and front-line staff, oversees daily transactions, and supports consumer lending activities. The ideal candidate is a strong communicator, team motivator, and customer-focused professional who can balance operational accuracy with leadership responsibilities.<br><br>
</div><div>
<strong>What You’ll Do<br></strong><br>
</div><ul>
<li>Supervise tellers and Universal Bankers, providing coaching, feedback, and performance evaluations.</li>
<li>Open new retail and business accounts (checking, savings, CDs, IRAs).</li>
<li>Support consumer lending by assisting customers with personal loans, credit products, and payments.</li>
<li>Oversee daily transactions including deposits, withdrawals, loan payments, and account maintenance.</li>
<li>Maintain compliance with operational procedures, internal controls, and audit requirements.</li>
<li>Handle escalated customer issues promptly and professionally.</li>
<li>Manage scheduling, training, and coverage to ensure efficient branch operations.</li>
<li>Perform vault balancing, ATM reconciliation, wire transfers, stop payments, and other operational duties.</li>
<li>Promote Herring Bank products and services, referring customers to appropriate specialists.</li>
<li>Foster a positive, team-oriented branch environment focused on service and compliance.</li>
</ul><div>
<strong>What You’ll Bring<br></strong><br>
</div><ul>
<li>High school diploma or GED required; associate degree in business or accounting preferred.</li>
<li>2+ years of teller experience; prior supervisory or lead teller experience preferred.</li>
<li>Strong knowledge of consumer banking and lending products.</li>
<li>Excellent leadership, communication, and problem-solving skills.</li>
<li>Ability to manage multiple priorities and ensure accuracy under pressure.</li>
<li>Proficiency with Microsoft Office and core banking systems.</li>
</ul><div>
<strong>Why Join Herring Bank<br></strong><br>
</div><ul>
<li>Competitive pay and full benefits package.</li>
<li>Opportunities for career growth in a supportive, expanding organization.</li>
<li>Strong team culture focused on collaboration, integrity, and professional development.</li>
</ul>
</div>