Aircraft on Ground (AOG) Technician

Job Type Full-time Description

Take off with Pilatus!  If you thrive in a fast-paced aviation environment and enjoy solving complex problems when customers need it most, we invite you to explore our opportunity for an AOG Technician supporting our service center network at one of our four service centers in Chamblee, GA; Rock Hill, SC; Sarasota, FL; or Westminster, MD. 

The AOG Technician supports Aircraft on Ground (AOG) response operations by performing maintenance, inspections, and troubleshooting at customer locations. This role is responsible for executing mobile maintenance activities in time-sensitive environments while ensuring compliance with FAA regulations, repair station procedures, and company standards.

The AOG Technician works closely with the AOG Coordinator and maintenance teams to deliver efficient, high-quality field support and a professional customer experience. This role is best suited for highly self-directed, high-performing technicians who thrive in independent, fast-paced environments and are confident making decisions in the field with minimal supervision.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Respond to dispatched AOG events on a 24/7 on-call basis 
• Travel to customer locations to perform inspections, troubleshooting, maintenance, and repairs on Pilatus PC-12 and PC-24 aircraft 
• Perform maintenance tasks independently in time-sensitive and high-pressure environments 
• Coordinate with the AOG Coordinator to provide status updates, technical findings, and support needs throughout AOG events 
• Ensure all work is performed in compliance with FAA regulations, repair station procedures, and approved technical data 
• Accurately document work performed, parts used, and corrective actions taken 
• Support work-away-from-station activities in accordance with repair station authorization and regulatory requirements 
• Identify and communicate required parts, tooling, and technical support needs 
• Perform operational checks, ground runs, and functional testing to support return-to-service (RTS) readiness 
• Maintain readiness of assigned tools, equipment, and mobile support resources 
• Represent Pilatus Aircraft USA professionally in all customer interactions 
• Adhere to company safety protocols and utilize appropriate personal protective equipment 
• Provide feedback to support continuous improvement of AOG response processes 
• Perform independent troubleshooting, fault isolation, and corrective maintenance to support timely return to service 
• Execute maintenance activities with minimal supervision in the field, while maintaining alignment with the AOG Coordinator 
• Provide clear technical assessments and updates to support coordinated AOG response and decision-making 
• Perform other duties as assigned 

Requirements

SKILLS/QUALIFICATIONS/REQUIREMENTS

• FAA Airframe and Powerplant (A&P) Certificate required 
• 3–5 years of aircraft maintenance experience, including demonstrated experience independently troubleshooting and resolving aircraft system discrepancies 
• Experience maintaining turbine aircraft; Pilatus PC-12 or PC-24 experience preferred 
• Strong understanding of aircraft systems including airframe, engine, avionics, electrical, and hydraulic systems 
• Demonstrated ability to independently diagnose, repair, and support return-to-service (RTS) activities in time-sensitive environments 
• Proven ability to work independently with sound technical judgment in remote, customer-facing, or field maintenance environments 
• Strong troubleshooting, diagnostic, and problem-solving skills 
• Effective written and verbal communication skills 
• Proficiency with electronic maintenance records, work orders, and Microsoft Office applications 
• Ability to lift up to 40 pounds, climb ladders, and work in confined spaces 
• Willingness and ability to travel on short notice, including nights, weekends, and holidays 
• Ability to work extended or irregular hours in support of AOG operations 
• Commitment to safety, quality, professionalism, and customer service 
• Consistent track record of high performance, accountability, and urgency in prior maintenance roles

What We Offer

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
• Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
• 401(k) retirement plan