Manager, Account Services – FIFA World Cup 26™

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Manager, Account Services for FIFA World Cup 26™ will be responsible for executing a strategic service plan to maximize revenue from premium ticket sales, hospitality packages, and premium experiences. This role requires an individual with extensive experience in sports sales/service, exceptional networking abilities, and a proven track record of providing exceptional service.

Key Responsibilities:

Strategic Planning:

• Execute comprehensive service/retention strategies for premium accounts, corporate and consumer.

• Collaborate with the VP of sales/service, Director, Account Services, marketing and events teams to align service initiatives with promotional campaigns.

Client Relationship Management:

• Build and maintain strong relationships with high-net-worth individuals, corporate clients, and key stakeholders via internal CRM system.

• Identify and engage potential clients through networking, industry events, and targeted outreach.

• Play an integral part in the fulfillment process by ensuring accurate ticket delivery and manage the mobile ticket delivery process when necessary.

• Deliver prompt customer service by providing resolutions to On Location’s corporate clients and premium package buyers either in person, or via phone, and or email

• Maintain a working knowledge of all events/services to provide customer support; assist Premium Sales staff with e-mail/call campaigns.

• Execute all other duties assigned by the team or leadership. 

Event Coordination:

• Work closely with event organizers to ensure premium sales align with event logistics and customer experience.

• Provide input on the design and delivery of hospitality and premium experiences.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Sports Management, or a related field. Master’s degree preferred.

• Minimum of 5 years of experience within the sports or entertainment industry.

• Strong network of contacts within the sports, entertainment, and corporate sectors.

• Excellent communication, negotiation, and presentation skills.

• Ability to work under pressure and manage multiple priorities in a fast-paced environment.

• Proficiency in CRM software and Microsoft Office Suite.

• Willingness to travel as required.

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Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills a