Customer Service Representative 1/Customer Service Representative 2/Sr Customer Service Representative

BHE GT&S has an exciting opportunity as a Customer Service Representative 1, Customer Service Representative 2 or Sr Customer Service Representative at out Jacksonville, FL location. 
 

•    Performs activities to reconcile, review, and monitor the activities required, ensuring the company's obligation to safely transport liquid natural gas (LNG) to customers or from suppliers is completed.  
•    Performs advanced level very complex transactions, including contract negotiation, confirmation of nominations, and monitoring of the delivery of LNG to customers while adhering to all contract terms, rules and regulations.
•    Reconciles imbalances with customers.  
•    Provides information timely to allow for any necessary reconciliation. 
•    Works with customers and less experienced employees to explain company policies, practices, and LNG transportation procedures.  
•    Assists in customer problem resolution.  
•    Monitors customer activities and ensures compliance with contracts and regulations.  
•    Maintains necessary documentation of LNG receipt, delivery and transportation activity, and prepares reports as needed.  
•    Participates in specialty projects requiring advanced to complex business knowledge and a mastery of more complex LNG issues.  
•    Manages and provides timely, accurate, and volumetric information for analysis and decision making.  
•    Performs at a high level to develop and maintain good relationships with key account customers.  
•    Coordinates LNG deliveries with LNG plants, trucking companies, customers and marketing on a daily basis to assure customers are delivered LNG safely and timely, and consistent with the terms of sales contracts.
•    Has the ability to service all customer requests and to provide advanced information on company policies and practices.  
•    Provides assistance and individualized training on LNG transportation and loading and delivery procedures and requirements.  
•    Works with other business areas to find resolutions to issues impacting a wider array of users.  
•    Available at all times as needed.  
•    Provides proactive customer support.  
•    Analyzes work to eliminate errors and avoid risks.  
•    Provides documentation of processes and procedures. 
•    Provides LNG specific training as needed for employees, vendors and customers.  
•    In times of system stress, assist with tasks as required. 
 

Customer Service Representative 1: 

• Ability to operate personal computer, including data analysis. 
• Ability to define problems, collect data and draw conclusions
• Ability to communicate effectively, establish rapport and speak persuasively
• Ability to negotiate problem solutions
• Effective interpersonal skills
• Ability to work independently and in a team environment

Customer Service Representative 2: 

• Ability to perform data analysis
• Ability to define problems, collect data and draw conclusions
• Ability to communicate effectively, establish rapport and speak persuasively
• Ability to negotiate problem solutions
• Effective interpersonal skills
• Ability to work independently and within a team
• Knowledge of natural gas pipeline system and LNG facility operations preferred
• Knowledge of customer LNG facilities and operations preferred
• Previous experience with truck transportation and scheduling of LNG.

Senior Customer Service Representative: 

• Considerable experience in LNG operations and LNG transportation. 
• Ability to perform data analysis
• Ability to define problems, collect data and draw conclusions
• Ability to communicate effectively, establish rapport and speak persuasively
• Experience in negotiating LNG transportation and sales contracts
• Experience with truck transportation, scheduling and delivery of LNG.
• Effective interpersonal skills
• Ability to work independently and within a team
• Working knowledge of LNG facility operations 

Education: Bachelor (Typically four years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)

Preferred Degree: Business or Marketing

 

BHE GT&S is an interstate natural gas transmission and storage company that gives large customers more options in moving gas safely, reliably and efficiently. Headquartered in Richmond, Virginia, with operations in 10 states, BHE GT&S employees take pride in our work and are committed to innovative and sustainable natural gas energy solutions. Through our liquefied natural gas facilities, multi-state pipeline sys