Instructional Designer, Trust & Safety Ops

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. 

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. 

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

The Instructional Designer’s responsibilities include providing course design support to create effective and engaging learning environments that are informed by desired learning outcomes. This includes liaising with subject experts, outlining objectives, and providing feasible timeframes. Your passion for learning should be demonstrated in your willingness to learn and implement new technologies and implement them in the modern, distributed, workplace.

To be successful as an Instructional Designer, you should understand how to leverage business partners to redesign courses, develop new courses or curricula, and create classroom training materials. You must be able to manage and evaluate processes and resources for learning. In this role, you must be able to implement learning interventions across broad geographies and varied disciplines. Your learning interventions must produce real-world business outcomes for our Trust and Safety Operations team and support vendors. Outstanding candidates have strong project management abilities and excellent technical writing, research, and communication skills.

This role is located in San Mateo, CA

 You Will:

• Conducting research and collaborating with subject matter experts, policymakers, and other stakeholders to develop quality curricula and learning resources.
• Project management - Manage project scope, scale, and timelines to achieve the goals and objectives outlined in the curriculum.
• Consulting with business partners and subject matter experts to determine when a learning intervention is and IS NOT necessary.
• Creating stimulating lesson plans and recommending interesting additional resources.
• Developing a range of digital resources to optimize primarily remote learning.
• Creating supplementary Trainer the Trainer guides, as well as resource packs.
• Collecting feedback from stakeholders, agents, and vendor management on what’s working and what’s not.
• Clearly aligning learning interventions to business objectives and communicating results with partners and team.
• Monitoring agent/student progress and making relevant changes to training and materials.
• Creating new learning resources to maximize content retention and understanding.
• Using the most up to date practices to measure training effectiveness, both for the learner and the business.

You Have:

• Degree in Education or a related discipline.
• 5+ years of experience in Instructional Design.
• Experience building learning materials for a rapidly scaling, globally distributed, workforce - preference for experience with an operations team.
• Experience with modern learning tools (Captivate, Articulate, LMS, Adobe Suite,  etc.) AND a willingness to learn new ones!
• The ability to build learning interventions end-to-end (from needs analysis to measurement).
• Familiarity with curriculum management best practices (measurement, audits, change management, etc.).
• Strong digital and research skills.
• Demonstrated excellence in written and verbal communication skills.
• Great networking and interpersonal abilities.
• Strong planning skills, collaboration, vision, and creative intelligence.
• A passion for education and experimentation.

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future.  All full-time employees are also eligible for equity compensation and for benefits.Annual Salary Range$155,710—$197,960 USD

You’ll Love: 

• Industry-leading compensation package
• Excellent medical, dental, and vision coverage
• A r