OFE Program Coordinator

Grade:  GS.10E   Salary: $55,085.00 - $66,549.00

Work Hours: Monday - Friday, 8:00 A.M. - 4:30 P.M. (EST)
*Hours may vary due to work assignments or projects.*

Work Location: 6098 Debra Road, Chattanooga, TN

FLSA Status: This is an Exempt position.

Department: Community Development, Office of Family Empowerment

CLASSIFICATION SUMMARY:  

Counsels and aids individuals and families requiring assistance from the Office of Family Empowerment and coordinates the activities of OFE staff, volunteers, and student interns as necessary.

SERIES LEVEL:  

This is a standalone position.

ESSENTIAL FUNCTIONS:
(The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.)

Directly supervises two to three employees; carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 

Responsibilities include assisting in interviewing, hiring, and training employees; assisting in planning, assigning, and directing work; making recommendations for performance appraisals; recommending employee rewards or discipline; addressing complaints from customers and resolving problems.

Assigns duties and coordinates activities of staff in providing counseling services to assist clients with problems of emergency or crisis nature.

Assists agency staff members through individual and group conferences in analyzing case problems and in improving their diagnostic and helping skills.

Reviews case records for accuracy and completeness prior to submission to the Director for final review and payment; works with staff to ensure that case files are accurately completed and compiled.

Assists Family Support Specialists with energy burden calculations, documentation, and any other needs or issues related to performing duties under the Low-Income Home Energy Assistance Program.

Ensures quality of customer service provided to clients by Family Support Specialists and other front line staff.

Interviews clients to determine nature and degree of problem and may assign clients to Family Support Specialist staff for interview as needed; ensures that client assignments are meeting operational needs.

Secures information such as medical, psychological and social factors contributing to client's situation and evaluates these and client's capacities; counsels client individually, in family or in other small groups regarding plans for meeting needs and aids client to mobilize inner capacities and environmental resources to improve social functioning.

Helps client to modify attitudes and patterns of behavior by increasing understanding of self, personal problems and client's part in creating them. Refers clients to community resources and other partner organizations for additional support.

Compiles records and prepares reports as requested.

Reviews service plans and performs follow-up to determine quantity and quality of service provided to client and status of client's case.

Determines client eligibility for financial assistance and other services and makes recommendations to Family Support Specialists.

Assists in training new employees and providing in-service training for all staff.

Represents the agency in community or interagency activities as needed.

Must meet regular attendance requirements.

Must be able to maintain good interpersonal relationships with staff, co-workers, managers and citizens.

Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.

Performs other duties as assigned.

DEPARTMENT SPECI