Customer Experience Specialist

Criteria for Clickstop's internal hiring process:

• Employee has been employed with Clickstop for at least 6 months.
• Employee is Engaged.
• Employee is meeting the expectations of their current role.
• Employee is in good standing as defined by not currently under formal discipline and has not received formal discipline in the prior 90 days.  
• Employee and their current manager have discussed the opportunity prior to applying. 
  
  

What to expect during the internal hiring process:

Within three business days of submitting your application, you can expect the following: 

1. Your current manager will receive a notification from Greenhouse prompting them to complete a scorecard evaluating your engagement and performance in your current role. 
2. Your current manager and the Talent Acquisition Specialist (TAS) will meet to discuss the details of the scorecard, and it will be determined if we will proceed with your application.
• If we choose to proceed, you will receive an email from the TAS notifying you that we will be proceeding with your application and it will include a scheduling link to set up time with the open role’s hiring manager 
• If we choose not to proceed, you will meet with your manager to discuss why we will not be proceeding with your application at this time.  

This role is remote and hybrid capable. Active employees are encouraged to apply. Note: For remote work, internet speeds of 20 mbps are required. 
Permanent residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, or Pennsylvania.

Are you looking for an opportunity to be your best self while making a meaningful impact on the customer experience? Join our award-winning company and culture as a Customer Experience Specialist and help create exceptional experiences through problem solving, systems thinking, and customer advocacy.

“If you are ready to work in an environment where you are allowed the freedom and responsibility to act like an owner, and have a passion for helping customers, you won't regret joining Clickstop!” – Tammy, Current Employee

What you’ll be doing:

• Aligning with Clickstop’s Core Values to drive our culture and business forward.
• In this role, Communicative, Responsible, Decisive, Enthusiastic, and Courageous stand out.
• Providing industry-leading customer support for one of our e-commerce brands.
• Demonstrating our commitment to our Brand Promise, providing customers with what they want, when they need it, by delivering accurate, timely, and complete support.
• Completing daily tasks while living out our values and code through self-awareness and integrity. 
• Celebrating what is going well while identifying opportunities for growth. 

Customer Service & Support Responsibilities

• Deliver responsive, solution-oriented support across phone, email, website, and marketplace channels while providing an exceptional customer experience.
• Process and manage customer orders, post-order support, and issue resolution with accuracy, urgency, and attention to detail.
• Partner cross-functionally to resolve customer, fulfillment, and operational issues while maintaining clear communication and follow-through.
• Monitor customer-facing systems and identify opportunities to improve processes, consistency, and overall customer outcomes.

Customer Service Critical Skills

1. Customer Experience & Service Systems Thinking

• Understand how actions, communication, and operational processes impact the overall customer experience.
• Identify opportunities to improve customer outcomes beyond the immediate issue.
• Deliver accurate, timely, and consistent support that protects the Brand Promise.

Enables: Stronger customer trust, consistency, and long-term customer satisfaction.

2. Diagnostic Thinking & Root Cause Awareness

• Gather and assess information thoroughly to identify root causes and recommend effective solutions.
• Recognize patterns, troubleshoot efficiently, and balance urgency with accuracy.

Enables: Faster resolutions, better decision-making, and fewer recur