Practice Manager - Pediatrics Outpatient Clinic

Overview

This position manages the day-to-day operations of our Pediatric Outpatient Clinic and takes complete ownership for the successful operations, including financial, employee engagement and retention and customer satisfaction. Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Monitors all key performance indicators and constantly identifies and implements areas for improvement and efficiencies. Works in a strong dyad or triad relationship with the department lead(s) and/or clinical leadership on staff, leader and provider recruitment, development and retention within the assigned location(s). Collaborates with all Foundation leaders in the market and the medical group to provide seamless and integrated service to our patients. Partners with market manager to build and maintain community partnerships /relations and seeks new ways to work together that builds Foundation’s market share and brand. Partners with Public Relations and Marketing to support location, provider and/or specialty promotion which includes responsiveness to requests for information from PR/Marketing; identifying and securing providers for media relations opportunities.

 

Pay & Benefits:

• Compensation: $36.44 to $58.30 hourly wage based on experience and education
• Additional Pay: Annual Increases, Paid Time Off
• Benefits: medical, vision, dental, 401k with employer match
• Education Benefits: FHP Tuition Assistance, Student Loan Forgiveness
• Other Benefits: Onsite Gym, Wellness Programs, Discount programs, The Learning Center (childcare services)
• Shifts Available:- Full-time, Exempt 40 hours per week with occasional Saturdays

About Fairbanks Memorial HospitalFairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior. We have a strong patient to nurse ratio and a culture of Shared Leadership. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play. 

 

Living in Fairbanks:

As the second largest city in Alaska, Fairbanks offers a unique blend of large-town amenities, breathtaking landscapes, and plenty of wide-open space, making this community one of the most special in the country. With a rich history and plentiful diversity, Fairbanks is proud to be called the Golden Heart City, and only once you visit will you understand the name to be true. 

• No state income tax and no sales tax.
• Second largest city in Alaska at 100,000 residents.
• College Town – the University of Alaska Fairbanks, UAF Community & Technical College
• Military Community – Ft. Wainwright Army Post & Eielson Air Force Base.
• 15 Elementary Schools | 4 Middle Schools | 4 High Schools | 10 District “Schools of Choice”| robust youth sports programs

Summer activities: Midnight sun, hiking, fishing, camping, gold panning, kayaking, berry picking, rafting, rock climbing, recreational flying, community-wide festivals, live music, and events.

Winter activities: Northern lights, skiing, snowshoeing, snowmobiling, hockey, curling, ice fishing, dog mushing, ice climbing, hunting, ice art, word class hot springs, community-wide art shows, and festivals etc.

 

Responsibilities

Continuously monitors the operations and workflow and revises operational procedures as necessary in alignment with system practices to ensure efficiency and drive extraordinary results. 

Monitors to meet/exceed all key performance indicators. Finance - this includes ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Customer – ensure data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve. Coach staff as appropriate to optimize the patient experience and lead by example creating a personalized experience for customers. Operations – constantly identifies and implements areas for improvement and efficiencies including identified quality indicators. Learning – ensures an environment that supports high employee and physician engagement and continued education and learning. 

Provides exceptional leadership and promotes teamwork and collaboration within the medical group and within the Foundation system. Selects, on boards, develops, rewards, retains, and provides t