Commercial Americas Support Specialist

 

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

 

Your Role:

The Commercial Americas Support Specialist position is responsible for providing quality service proactively and in response to customer orders and inquiries.  This position will listen and react to shifts in the customers’ service expectations. The Commercial Americas Support Specialist acts as a single point of contact for the customer, local GSA account managers, and internal interfaces, (inside and outside of Customer Excellence).  The GSA representative works closely with the GSA local account manager and the GSA CE Liaison Partner to improve customer satisfaction by delivering best-in-class service with a positive impact on our revenue.  They are responsible for day-to-day order management activities including but is not limited to responding to requests for quotes, and orders, and managing open, blocked, and backorders & status.

• Maintain routine contact with other key groups who support Global Strategic Accounts to ensure uniform, and consistent service is received based on contract specifications (i.e. Accounting, Distribution, Sales Management, Customer Supply chain, etc. Coordinate and provide feedback when necessary, on reserves, inventory levels, shipping notifications, etc.)
• Anticipate customer needs and offer a portfolio of unique services that yield maximum value by managing customer expectations based on their specific requirements and preferences
• Provide quality service in response to customer orders and inquiries
• Listen and react to shifts in customers’ service expectations
• Efficiently process customer service inquiries and purchase order requests within defined SLA
• Ensure service level and process consistency across a multi-site customer contact function
• Effectively manage additional customer-related tasks

 

Who You Are:

Minimum Qualifications:

• High School Diploma or GED
• 2+ years' customer service experience

 

Preferred Qualifications

• Associate's or Bachelor's Degree in any discipline
• Experience in a call center environment
• Experience with software and internet tools
• Intermediate PC skills, basic ExcelCreative problem solving and analysis skills
• Ability to work well in a team environment
• Understanding of customer requirements and ability to communicate effectively across diverse workgroups
• Excellent organizational skills with the ability to manage, prioritize and track multiple critical activities
• Capability to work in a fast-moving environment with the ability to adapt to changing processes/systems
• High sense of urgency and ownership
• Excellent etiquette and grammar skills via multi-channel communication

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportu