Data Operations Analyst

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

Reporting to the Sr. Revenue Operations Manager, the Data Operations Coordinator will help manage data critical to our Go-to-Market (GTM) teams and manage the integrity of those data. We achieve this through three main pods: Insights, Systems, and Analytics – this role would be part of the Systems pod.

What you’ll be doing:

• Supporting the RevOps Systems pod in ensuring data integrity, cleanliness, and consistency across Spring Health’s revenue databases (e.g., Salesforce, Hubspot, Outreach, and Looker)
• Owning the “Closed Won” opportunity review process, ensuring correct products and services are captured across systems
• Work closely with other teams (Accounting, Finance, Data Foundations, Channel) on ongoing important data maintenance and reconciliation, such as billings, bookings, and compensation
• Managing the ongoing deduplication process (e.g., Accounts, Leads, Contacts, etc.) and optimizing current workflows and best practices
• Owning the “Monthly Customer Data Update” process to ensure accuracy in our Executive-level reporting and financial operations for proper invoicing
• Investigating any data discrepancies across systems & addressing any ad-hoc questions about the data structure
• Managing the “Revenue Data Dictionary” to ensure a source of truth for the data that internal stakeholders rely on
• Identifying & implementing ways to improve our data management processes across our revenue tech stack
• Create and maintain documentation on processes, policies, and application configuration

*Note: These responsibilities may shift and expand as the goals of our team (and company) evolve.

What we expect from you:

• Attention to detail - ability to identify discrepancies in data proactively
• Experience with data management & integrity - cleaning, filtering, sorting data
• Basic data analysis/formulas in Google Sheets or Excel (VLookup, Avg/Sum/Count)
• Fast learner who is comfortable adapting to new processes and technology
• Strong written and verbal communication skills (ability to summarize findings, results, and ideas clearly and concisely)
• Excellent project & time management abilities
• Excitement to continuously learn new concepts and skills
• Experience with any of the following is a PLUS but not required: 
• Systems: Salesforce, Data Loader, Ringlead, Outreach.io, Gong, Hubspot, Looker, LeanData, ZoomInfo, G-Connector, Snowflake, SFDC CRM Analytics
• Conceptual: Awareness of data analysis practices | Data governance, security, and handling of sensitive information

The target salary range for this position is $66,500-$82,100, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrow