Internal Communications Associate

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

 

As an Internal Communications Associate within the Consumer & Community Banking (CCB) team, you will contribute to the internal and executive communications strategy for the Chief Design Officer and Design & Customer Experience team. You will play a critical role ensuring employees have important information in real-time and understand priority business initiatives while working closely with the Chief Design Officer to create engagement plans that keep employees, executives and key internal stakeholders engaged and informed. In addition, you will produce and edit communications; plan internal events such as town halls, site visits and offsites; draft and edit presentations; and manage the distribution of internal and external communications. 

 

Job responsibilities:

• Manage a communications and employee engagement strategy for the Chief Design Officer and Design & Customer Experience team, including a holistic view of the internal and external editorial calendar, employee events and executive messages.
• Identify key milestones and examples to promote internally and externally to generate excitement and awareness. 
• Recognize opportunities to modernize communications, make process improvements and enhance efficiencies and identify and track key performance metrics to report on results. 
• Collaborate and coordinate with communicators across the firm and CCB team to advance communications activities. 
• Write, edit and maintain quality control of compelling stories and content.
• Research communications and engagement opportunities and understand the small and big details. 
• Work closely with other CCB senior leaders to make the most of all communications opportunities and hold a deep understanding of both the firm’s and CCB’s priorities.
   

Required qualifications, capabilities, and skills:

• 3+ years of experience in communications.
• Strong executive presence and experience working with and counseling senior leaders.
• Outstanding writing, editing and presentation skills.
• High attention to detail with the ability to identify, tell and share great stories.
• Strong project management skills, with the ability to navigate complex organizations.
• Excellent organizational skills with the ability to multitask and prioritize high volume, high priority initiatives in a dynamic, fast-paced environment.
• Act as a team player and be willing to collaborate and contribute on both a strategic and tactical level. 
• A self-starter with ability to work well in a fast-paced environment with speed, flexibility, and adaptability.

 

Preferred qualifications, capabilities, and skills:

• Relevant communications experience

 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, a