Associate, Member Finance

Are you interested in joining a purpose-driven company in the music industry? Do you thrive in a collaborative, hybrid work environment? If you do, we would like to get to know you.

 WORKING AT THE MLC

The MLC is committed to excellence, service and transparency. Our culture is collaborative, and our team works in a hybrid environment. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.

WORKING AT THE MLC 

 

The MLC is committed to excellence, service, transparency, and diversity. Our culture is collaborative, our people are adaptable, and our office environment is open. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges. 

THE ROLE 

 

In this role, you will demonstrate your expertise in Member Finance processes, including those related to Members with deferred royalties and non-Members. Success in this position requires strong research skills, the abilities to manage independent tasks, and excellent communication skills.

We are a service organization, and this role must be available to support our customers and the Associate team when they need us. 

QUALIFICATIONS 

• One-year related experience​ 

• Proven experience working independently with a high level of dependability 

• Strong communication skills; especially using persuasion as a means for engaging new Members with The MLC 

• Strong Excel skills (spreadsheets, formulas, pivot tables, graph creation) 

• Experience with handling confidential and proprietary information ​ 

• Experience with data entry; with consistent accuracy and precision​ 

• Excellent interpersonal communication skills; especially with conflict resolution​.  Able to persistently perform outreach even with possible rejection or non-response; modifying actions to be more effective 

• Comfortable adapting to change, meeting evolving business needs, and using new technologies 

ESSENTIAL RESPONSIBILITIES 

RESEARCH AND REPORTING:  

• Research contact information to connect with Members with deferred royalties and non-Members (internet, current account details, Songview, etc…) 

• Coordinate with third parties, such as Harry Fox Agency (HFA) on account information 

• Update account details to keep account activity current.   

• Provide reporting such as aging reports, outreach reports and results of various types of outreach 

• Continuously building overall knowledge to provide the highest level of customer support ​ 

• Collaborate with team members and supervisors to develop and improve research strategies 

OUTREACH AND ASSISTANCE:  

• Network with individuals to request/receive introductions to Members with deferred royalties and non-Members 

• Promptly and professionally responding to all inbound inquiries  

• As appropriate, transition Members and/or non-Members to Customer Experience for effective resolution of issues or onboarding 

• Liaison with member services with escalated tickets related to financial questions 

• Listening to customer feedback and advocating for customer-oriented