IT Business Analyst

IT Business Analyst 
Utility Programs and Services
 

Location: Reston, VA or Columbia, MD Preferred (Remote – Home Office with Occasional Travel)
 

Are you ready to make a difference?

ICF is seeking a Technical Business Analyst to work within a dynamic and highly innovative team environment in our Utility Programs and Services group. The Technical Business Analyst will support tasks within the software development cycle and be responsible for system data together with the business intelligence it provides. This position supports project delivery on IT projects for the energy efficiency and utility sectors and will contribute to a team that brings high-quality products and innovative solutions to our clients. 
 

Why you will love working here:  

• Quality of life: Flexible workplace arrangements, work-life balance  
• Investment of the community: Donation matching, volunteer opportunities  
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan  
• And many, many more (Ask your recruiter for more details!)  

What you will be doing:

• Support all aspects of the software development cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools 
• Communicate regularly and effectively with team members as to the status of various tasks, including leading status update meetings 
• Work with stakeholders of IT systems to define the system requirements and assist in identifying the best design approach 
• Develop an understanding of the client processes and procedures and help identify improvements relative to technology 
• Understand the capabilities and application of ICF’s IT systems and support a team of senior technologists to deliver solutions for clients  
• Be the first point of contact for users experiencing issues or requesting updates, provide one-on-one technical assistance and/or delegate tasks to the appropriate contact as necessary 

What we need you to have: 

• Bachelor's degree in (IT, Computer Science, Quantitative subjects, or related fields) (Candidates can substitute one year of experience for one year of a degree)
• 1+ years of experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation 
• 1+ years of experience with issue tracking and project management tools such as JIRA, SharePoint and/or Smartsheet
• Ability to write basic SQL, HTML, CSS scripts and code 
• Experience with JIRA and Full Development Lifecycle Reporting
• Experience in MS Office products, such as Excel, Visio, Teams and PowerPoint 

What we would like you to have:

• Experience with Utilities and Energy Efficiency highly preferred
• Demonstrated consulting experience 
• Detail Oriented
• Working in a high-paced environment
• Experience with testing software, tracking issues and working with developers to ensure that requirements are being met and a high-quality product produced  
• Strong customer service focus, project planning, attention to detail and organizational skills 
• Effective time management skills and the ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines 
• Experience with content management systems, including user roles, configuration, and content editing
• Ability to work collaboratively and cohesively in a team environment and to coordinate amongst diverse program stakeholders
• Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

 

Reasonable Accommodations are available, including, but not limi