VICE PRESIDENT - TABLE GAMES & CASINO OPERATIONS

Overview

 

 

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.  New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional  amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

 

 

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Responsibilities

The Vice President of Gaming Operations will oversee the daily planning, direction, and operations of the casino in collaboration with the property President and other senior executives. The candidate will be responsible for the successful operation of Hollywood Hard Rock’s Table Games, Poker, and Sports Book Departments, focusing on department profitability, guest satisfaction, Team Member engagement, safety, and regulatory compliance.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities include, but are not limited to, the following:

• Responsible for directing the overall operations and staff of the Table Games/Sports Book/Poker department(s). Develop, implement, and manage operational goals and monitors achievements of performance and profit objectives.
• Ensure that scheduling is done effectively and efficiently while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns/deviations to the Executive Comp Team or property President.
• Enthusiastically supports, actively promotes, and demonstrates superior guest service. Ensures customer service standards are followed by all Team Members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Provides direction to Table Games/Sports Book/Poker leadership and oversees all game protection and overall operations.
• Stay abreast of new technology, equipment, and games under development, and evaluate their potential benefits for implementation.
• Continually recommend and test new technology to enhance the product offering. This will provide guests with the most desirable product mix based on individual demographic preferences.
• Continuously review and evaluate casino floor layouts and test, refine, and improve floor performance.
• Regularly shop local competitors and stay updated on their floor layouts and product offerings to ensure we remain competitive and retain an advantage.
• Collaborate with marketing to develop cost-effective promotions that generate additional gaming revenue.
• Work with IT and marketing to maximize the potential of our accounting and player tracking systems.
• Work with corporate and property management to maintain hold percentages that align with the location and marketing strategy.
• Maintain master summary evaluation programs to track and summarize gaming performance.
• Facilitate “best practices” to ensure that top id