Staff Designer - Sr. User Experience Analyst

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Innovation and Global Digital Partnerships organization defines the next phase of Innovation for Visa through our global network of Innovation Centers and leads the development and commercialization of Visa products and solutions for Big Tech, Fintech and Platform partnerships.

Visa’s Innovation team drives growth and evolution of customer-centered, market-leading products and services, from the ground up. Bringing together product managers, category experts, design practitioners, strategists, and technologists, we tackle key portfolio challenges to unlock new growth opportunities and create purposeful new payment and commerce experiences to power global commerce ecosystems. 

The Staff Designer will conceptualize, co-create, design and present engaging experiences, effectively collaborating with multi-disciplinary teams—Product, Business Development & Strategy, Data & Analytics—to deliver value for our clients. A passion for using design to solve problems and seasoned presentation skills are a must. The candidate should have deep consultative design strategy experience and the ability to speak with fluency to product management, consulting, marketing and analytics partners alike.  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
•5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications
•6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
•3+ years working as a product or digital designer as part of an in-house, agency, or cross-functional design or innovation team
•Experience and proven track record running client engagements, demonstrating excellence in presentation skills, and strong client-facing polish
•Experience in creating user experience maps, service blueprints, wireframes, polished user interface design, rapid prototyping, and presentations that communicate strategy
•Strong fluency in digital design software including Figma, FigJam, Sketch and Adobe products
•Knowledgeable in human centered design thinking, service design, and user research
•Strong organizational skills and attention to detail with the ability to prioritize and manage multiple projects
•Payment industry experience preferred

Role responsibilities include
•Support creating and scaling experiences and engagements with a primary focus on the development of products and services for Visa’s clients
•Develop a deep understanding of the payments ecosystem, commerce trends, Visa’s Agency/Innovation practice and Visa capabilities in order to effectively communicate to clients and partners
•Research emerging areas of opportunity (using quantitative and qualitative techniques) and transform insights into compelling storytelling, experience design and presentations for client engagements (including videos, physical installations, etc.)
•Lead Client Discovery Sessions in collaboration with Business and Product peers as assigned, including facilitating client ideation and alignment to drive actionable outcomes
•Collaborate with peers at Visa’s other Global Innovation Centers to standardize engagement models, share our practice’s approach and train others on the how and why behind our work
•Establish design sprint and collaboration frameworks, co-creation tools and asset libraries, as well as incorporating design systems, that will ultimately power the work of our practice
•Participate in the development of new business initiatives and offerings for the Agency/Innovation group in North America
•Mentor and provide guidance to junior staff
•Support the Innovation &a