Medical Assistant I

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care? Yes

Essential Functions:
-Interview patients to obtain medical information and measure their vital signs, weight, and height.
-Show patients to examination rooms and prepare necessary equipment for healthcare providers.
-Record patients' medical history, vital statistics, or information such as test results in medical records.
-Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Acts as a liaison with other departments and advocates for patients with a positive customer service approach.
-Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
-Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.
-Clean and sterilize instruments and dispose of contaminated supplies.

 

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred Emergency Medical Technician - Basic [Massachusetts] - Massachusetts Office of Emergency Medical Services preferred

Medical Assistant: Principle Duties and Responsibilities - Clinical

Provides safe, compassionate patient care under the supervision of the Nurse Manager and licensed personal (RNs) working with the MA on a daily basis

Performs all duties and responsibilities as described in the Medical Assistant  position description

Facilitates flow of patients from waiting room to infusion chairs in a timely manner as close as possible to scheduled appointment times Observes, reports and records vital signs, height and weight, pain level, and allergies as directed by the provider

Obtains vital signs, height and weight, pain level and allergies. Documents results in the patient’s record (LMR).

Monitors vital signs on patient receiving ketamine administration as per protocol.

Promptly informs the MD, anesthesiologist, or staff nurse of any significant change in vital signs or acute symptoms

Conducts a brief focused assessment of the patient, including interval changes

Performs a variety of complex patient treatments and procedures according to standard policies and procedures, these may include but are not limited to:

Blood pressure cuff, pulse oximetry probe placement and 02 saturation measurement provides snack, blankets, ice packs, comfort items help with discharge procedures, linen change helps coordinate change in infusion schedule with MD and administrative assistant prepares forms for informed consent

Physically prepares patients for and assists care providers with examinations and therapeutic procedures   

Instructs and assists patients while getting infusions

 Instructs patients and families for expectations in the clinic

Participates in daily operational activities necessary for a safe patient and staff environment. Maintains JACHO standards on the unit

Cares for medical equipment and supplies and monitors sterilization of appropriate equipment.

Ensures patient safety

Escorts patients from waiting area to and from treatment areas

Rounds on patients routinely for to assist with falls prevention

Aids patients with toileting (including escorting patients to and from bathroom to prevent patient falls)

Assists with patient transfer