Associate Director, Student Advising

Associate Director, Student Advising
Rasmussen University
Online/Remote

The Associate Director of Student Advising will provide students, Advisors, Senior Advisors, and Advising Managers with general guidance and direction in an effort to promote quarterly student persistence, improve overall retention outcomes to support enrollment growth.  This role will build strong relationships with students, Advisors, Senior Advisors, and Advising Managers that foster open communication and guidance in an effort to ensure the students successfully meet their University educational goals. The Associate Director of Student Advising is also be responsible for directly managing, onboarding, training and development of other team members and demonstrate a strong level of leadership and expertise to support and nurture team cohesiveness and promote attainment of goals.

Responsibilities:

The Associate Director of Student Advising meets with students to support quarterly student persistence, improve overall retention outcomes to support enrollment growth.

• Serves as the student’s primary point of contact to seek resolution to student needs by providing relevant educational advice, directing students to the appropriate self-serve resource and/or acting as liaison between the student and the requested student service area ensuring resolution is obtained in a timely manner.
• Creates and maintains quarterly student schedules and advises students on course schedule sequence to ensure that the student successfully meets their University educational goals.
• Completes quarterly student academic progress (SAP) audits, including but not limited to GPA and CCR calculations and projections. Actively manages their schedule, outreach and overall student success.
• Recognizing the rigors of student life and students’ personal obstacles to educational success, strives to instill confidence by providing encouragement and support through the course of advising.
• Utilizes student information system (SIS) to identify, document and track student progress and advising activities.
• Answers basic questions such as ledger card entries, payment plans, and excess funds issuance.
• Communicates the impact of the student’s credit load on tuition and the financial aid award.
• Performs regular proactive student outreach to drive student outcomes throughout the student’s life cycle; collaborates interdepartmentally and conducts audits of student success data trends to support this effort.
• Tracks benchmark goals; devises and executes methods and strategies to reach goals and team objectives.
• Leads, conducts and supports ongoing audits to ensure the reliability of SIS data.
• Keeps abreast of and maintains strict adherence to all institutional, governmental and accreditation policies, regulations, codes of conduct.
• Makes the best use of time/resources and prioritizes activities; stays focused in spite of distractions.

The Associate Director of Student Advising actively manages a group of Advisors, Senior Advisors and Advising Managers to successfully meet quarterly retention goals.

• Will coach, mentor, motivate team members toward attainment of quarterly and programmatic goals.
• Through regular one on ones, coaching and various other task the Associate Director of Student Advising will motivate, guide and shape Advisors, Senior Advisors, and Advising Managers to meet their individual career goals.
• Monitors daily and developmental progress of team members, suggests development plans to improve performance.
• Assists with the development of strategies which address student retention
• Accurately monitor, analyze, forecast, and report student retention.
• Will attend and hold weekly departmental and interdepartmental meetings. To include but not limited one on ones with Advisors, Daily huddles, and weekly retention meetings. In addition will also be required to attend weekly Campus Management meetings.
• First level of support for Advisors, as well as first level of escalation for student concerns.
• Provides proactive leadership/expertise with challenging student populations.
• Along with the support of the Campus Director will be responsible for hiring, onboarding and training of new advising staff.
• Conduct mid-year and end of year Performance reviews with each Advisor in accordance with the Performance Summary guide found on UltiPro.
• Promotes the value of team continuity and cohesiveness and acknowledge wins and successes with the team; motivates team members to support a positive, solutions-based culture in which people want to perform at their best.
• Sets and