VIP Director

THE POSITION
Our roster has an opening with your name on it

FanDuel Group is looking to expand its VIP department for our online casino.  We are looking to recruit a VIP Accounts Area Director to manage operations of key casino state(s). 

As a VIP Accounts Area Director, you will oversee Team Managers in your designated key state(s) and manage a VIP team who hosts a portfolio of high value customers. A key part of this team’s role revolves around cultivating relationships with our VIP customer base to ensure that FanDuel is their top choice when it comes to Casino gaming. You will mentor your team to build strong relationships with their VIP customer portfolios in order to increase customer loyalty, while adhering to the highest compliance standards in the industry. A key part of the role will be managing a high performing team of Account Managers, Team Managers and/or Senior Managers who will be measured across multiple customer service metrics.  This role will also liaise with other departments to identify new opportunities to enhance the FanDuel VIP value proposition for our customers.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

 

THE GAME PLAN
Everyone on our team has a part to play

• Effectively manage and coach a FanDuel Group VIP team in order to guide them towards KPIs geared around service levels and customer satisfaction
• Build out essential monthly / quarterly plans for your area's Account Managers, that execute the department's strategy
• Collaborate with other VIP Area Directors & Senior Managers to deliver a holistic view on FanDuel group VIP customers
• Be accountable for your team's Account Manager service scorecard performance
• Build strong development plans for each employee within your area
• Be the key escalation point for all VIP BAU issues that may arise
• Work with internal stakeholders on ensuring the highest quality training programs are in place, focusing on Compliance, Customer Experience and Professionalism
• Keep Compliance and Responsible Gaming at the heart of all we do
• Monitor overall team performance to ensure that bonuses, gifts, and hospitality invitations are offered in a responsible manner in accordance with business requirements
• Execute upon VIP Senior Director / VP's initiatives regarding performance & strategy
• Meet and host VIPs at Hospitality events and mentor team members to do the same
• Deliver against company Responsible Gaming protocols
• Provide strong leadership, professionalism and strategic planning for your Area   

 

THE STATS
What we're looking for in our next teammate

• Minimum of 8 years of experience in high end customer service field is essential
• Minimum of 5 years casino industry experience
• Minimum of 3 years of management experience
• Excellent verbal and written communication skills
• Passionate and demonstrate the ability to provide top level service
• Confident and people focused personality
• Excellent analytical skills and experience with Excel
• Ability to interpret and present data to senior management
• Execute targets and deadlines

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, menta