Patient Access - Quality Assurance &Training Coordinator

What You Can Expect:

Our Employees love Grand Itasca for the stability, meaningful work and great team. If you are looking for professional growth and development, Grand Itasca is where you belong!

We're glad you are thinking about joining us

We're a non-profit organization with a clear vision of being the leader in transforming rural health care by achieving the highest levels of quality, access, and value. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. With over 700 employees in hundreds of different roles, Grand Itasca can offer a variety of career opportunities.

POSITION: Quality Assurance &Training Coordinator

EMPLOYMENT TYPE: .8-1.0 Full Time (64-80 hours a pay period)

WORK SCHEDULE: Days

DEPARTMENT: Patient Access.

JOB SUMMARY:

This role is responsible for employee training, ongoing education, performance monitoring/measurement, work process implementation and optimization for the patient access departments. The role supports standardization, improvement, and implementation of workflows, change management, on-boarding of new staff, specifically in the Patient Access Department(s). The role supports organizational goals by actively collaborating with the patient access, clinic, and revenue cycle teams on the development, implementation and evaluation of departmental goals, initiatives, policies, and procedures.

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QUALIFICATIONS:

1. Experience and/or understanding of the healthcare revenue cycle and its impact/importance on the healthcare system.
2. Minimum of 1-year supervisory, team lead or informal leadership experience preferred.
3. Minimum of 1-year training, precepting, or project/process improvement and implementation relative to patient/appointment scheduling, the revenue cycle, information technology, or patient flow efficiencies experience required.
4. Associate degree or higher preferred.
5. Demonstrated ability to manage multiple priorities and organize workload; including critical thinking, delegation skills and demonstrated experience with problem solving.
6. Ability to work efficiently, accurately and maintain positive working relationships.
7. Demonstrated ability to remain calm and effectively provide direction in stressful and fast-paced work settings and during.
8. Demonstrated ability to analyze processes and problem solve barriers to efficiency.
9. Demonstrated respectful, effective communication skills with staff, coworkers, leaders, physicians, patients, families, and all other internal and external customers.
10. Strong written and oral communication skills.
11. Ability use software that supports electronic medical records and insurance verification.
12. Basic knowledge of Microsoft Word and Excel
13. Adhere to all Grand Itasca Clinic and Hospital policies.
14. Maintains consistent and reliable attendance.

EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.