Temporary Employee, Technology Operations Strategist, Employer Engagement, MBA Career Management

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

Temporary Employee, Technology Operations Strategist, Employer Engagement, MBA Career Management

Job Profile Title

Temporary Employee - Non-Exempt

Job Description Summary

The Technology Operations Strategist plays a critical role within the Employer Engagement team. This role primarily focuses on advancing office-wide initiatives while supporting the management of our vendor relationship with our primary platform, 12Twenty (12T), and serving as a backup Relationship Manager.

Job Description

Serving as a secondary contact and supporting the vendor relationship with 12Twenty, the Technology Operations Strategist will ensure that all (new and old) features and functionalities of the platform are fully leveraged to meet the needs of various stakeholders, including full-time MBA students, Wharton Executive MBA (WEMBA) students, alumni, employers, and staff. They regularly communicate with the vendor to stay updated on new features, enhancements, and best practices.

Managing continuous development and customization requests, the Technology Operations Strategist identifies and prioritizes development and customization needs for the 12Twenty platform to ensure it aligns with MBACM’s goals and strategic initiatives. They oversee the development of features such as CareerPath Connections, the Employer Relations Module, Alumni Career Experts, and APIs for integrating with Wharton’s data warehouse and Salesforce. They collaborate with the 12Twenty development team to ensure customizations are built and deployed accurately and efficiently. They also monitor and test new features and customizations to ensure they function correctly and meet user needs.

To support new MBACM staff the Technology Operations Strategist leads comprehensive training programs and updates training materials. They conduct regular training sessions to onboard new Relationship Managers and update existing staff on new features and best practices. They create user guides, video tutorials, and other resources to support ongoing staff training and development.

Handling administrative tasks related to 12T Support, the Technology Operations Strategist manages the 12Twenty Support ticket system, ensuring that all reported issues and system errors are addressed promptly. They track and