Resident Services Manager

Company: Student Quarters
Community: The Thompson
Report To: Area Manager or General Manager
Job Type: Full-Time, non-exempt/hourly
Work Location: On-site, One location
Compensation: $19/hr-$21/hr

Schedule: Monday-Friday, 8-hour shifts, and on-call. Some weekend and night shifts may also be required from time to time.

Summary: In partnership with the AM/GM and the rest of the on-site management team, you will lead the property customer service, renewal, and marketing program and oversee the financial management operations according to the standards outlined by Student Quarters

Roles and Responsibilities

General & Customer Service

• Build and maintain strong relationships with current residents, future residents, guarantors, visitors, Squad members, and the local community
• Promote resident retention by providing excellent customer service to all prospects, residents, and guarantors
• Encourage lease renewals through proactive communication and personalized attention via text, emails, and other outreach methods.
• Help plan, assist, and execute all move-out and move-in related events
• Run point on all activity related to roommate matching concerns, transfer requests, and re-let leases
• Oversee the property review platform, all scores, and overall performance
• Adhere to all SQ Standards
• Perform additional and/or various tasks as needed or as directed by the direct supervisor.

Community Care

• Act as the primary point of contact for residents, addressing inquiries, concerns, and feedback promptly and professionally.
• Coordinate with the General Manager to identify and implement solutions to resident concerns.
• Physically walk and inspect the community on a regular basis, including model units, vacant apartments, and associated tasks with upcoming property inspections.
• Contribute to the general upkeep and cleaning of the office, common areas, model, and tour path. This includes monitoring opening and closing checklists.
• Document and follow up on service requests from residents.?

Financial Management

• Assist the General Manager in achieving the highest possible net operating income by implementing effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments.
• Monitor the timely receipts and reconciliations of rent collections per SQ collection standards and landlord/resident-governed statutes.
• Process rent