Patient Account Specialist
GoHealth Urgent CareAbout the role
You’re more valuable than ever – And that’s just how we’ll make you feel.
Remote position residing within Pacific, Mountain, or Central Standard Time Zone. ***Bilingual (Spanish) Strongly preferred***JOB SUMMARY
The Patient Account Specialist reports to the Team Leaders or Section Leaders. The Patient Account Specialist is responsible for executing all duties for the Patient Statement Process which includes taking all inbound phone calls, researching patient issues, collecting from the patients, transitioning past due patient accounts to outside collections, responding to all patient inquiries via fax/email/calls, processing financial assistance and processing all correspondence.
JOB REQUIREMENTS
Education
- High School Diploma or GED required
- Associate’s degree in business administration or related field preferred
Work Experience
- 1-2 years of Customer Service experience- required
- 2 years Medical Billing experience preferred
- Medical insurance billing and claims processing preferred
Required Licenses/Certifications
- CPAR – Certified Patient Account Representative preferred
Additional Knowledge, Skills and Abilities Required
- Hands on knowledge of CPT and ICD codes
- Excellent phone, communication, organizational skills, computer skills and mathematical skills
- Ability to maintain patient confidentiality
Additional Knowledge, Skills, and Abilities Preferred
- Epic or eClinicalWorks experience
- Experience with Microsoft Excel and Word
- Bilingual Preferred
• Maintain Daily communication with Team Leaders/Section Leaders
• Maintain a high-level customer service approach to working with Accounts Receivable Specialists, payors and centers
• Establish and maintain a high-level customer service approach to working with all patients
• PAS will work each call to its conclusion including but not limited to working with other teams to research, review and respond to the patient’s needs and provide follow up within 24-hour period.
• PAS will be responsible for assigned reports that will be completed in the allotted timeframe. This will include but not limited to Bankruptcies, Death notifications, Agency Referral, Hold Reports, Cancellation reports, Payment Plan reports, statement requests, address mail changes and any other report that will need to be worked to complete patient record.
• PAS will be responsible for collecting unpaid balances
• PAS will be responsible for processing credit card payments.
• PAS are responsible for updating patient demographic information from returned mail and address
correction reports
Required knowledge, skills and abilities:
Customer service skills:
• Ability to represent the Department in a professional manner when interacting with patients, guests,
physicians and their staff
• Ability to handle service issues professionally
• Ability to follow through with customers
Communication Skills:
• Ability to communicate effectively to patients about their medical conditions and the financial aspects of their care.
Keyboard skills:
• Ability to type proficiently
Teamwork:
• Ability to function effectively as extension of the Center
• Be flexible and open-minded in thought processes
• Maintain focus under pressure
• Share relevant information with other employees
• Volunteer to assist others when time permits
Medical Terminology & Insurance
• Ability to understand basic medical terminology
• Ability to calculate deductible and co-insurance correctly
• Ability to read and understand
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s