Patient Experience Manager 3

Role Overview

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.

 

Sodexo has an exciting career opportunity for a Patient Experience Manager 3 to lead the Patient Experience program for Wake Forest University Baptist Health, in Winston Salem, NC. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the third-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Atrium Health Levine Children's Brenner Children’s Hospital and Wake Forest School of Medicine. 

Incentives

Bonus Eligible!!

What You'll Do

Our ideal candidate will be a leader in the healthcare industry and have knowledge of regulatory compliance (CMS, Joint Commission, local and state). The manager will also have a proven track record for consistently increasing patient satisfaction scores.  The ideal candidate should also have a passion for promoting Health, Wellness & Sustainability, and be an innovative leader with exceptional financial acumen as well as demonstrated ability to build and maintain strong client relationships. We are looking for an individual who values the patient experience and motivating and inspiring their employees to realize the rewards of providing excellent patient care. 

 

• manage the daily operations of patient services.
• implement Sodexo standards and help drive patient satisfaction
• lead and develop their team
• conduct employee training for compliance, safety, sanitation, customer service and more
• assist in creating or revising specialty menus to accommodate patients’ dietetic needs.
• act as the liaison between the dietitians, nurse managers, and other ancillary staff.
• work with system operations support with the goal of enhancing the patient experience.
• work closely with system operations support to help analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance.
• demonstrate excellent communication and customer service skills.

 

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

 

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• minimum 3 years functional experience with proven results for patient satisfaction
• demonstrated knowledge of Healthouch, and development of teams and individuals
• knowledge and experience with AYR
• experience with Sodexo programs, processes and compliance tools
• have demonstrated team building and leadership skills
• have a track record of proactive interaction with the medical team, be an outstanding team player with excellent communication and customer service skills.
• have prior experience with Sodexo foodservice management
• RD experience a plus but not required

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability,