Director Customer Development, Petsmart

Relocation Assistance Offered Within Country
Job Number #174766 - Scottsdale, Arizona, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Company Overview:

At Hill’s we have a purpose to transform the lives of millions of pet families through pioneering innovation, science-led nutrition, and the best and brightest people. If you’re interested in work that matters, fueled by passion for pets, we invite you to apply.

Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hill’s mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition that’s a step ahead so pets and pet parents can enjoy every day together. As the US #1 Veterinarian recommended pet food brand, knowledge is our first ingredient with 220+ veterinarians, PhD nutritionists and food scientists working to develop breakthrough innovations in pet health.

General Summary:

The Director, Customer Development – PetSmart provides high-level strategic leadership and hands-on operational management to accelerate Hill’s growth within one of our most critical, strategic omni-channel retail partners. Reporting directly to the SVP of Hill’s US CDO, this individual serves as a vital member of the CDO functional leadership team.

The Director is fully accountable for the customer leadership, business development, and commercial execution of a mid-sized Customer Development team.

The Director will establish Hill’s as the partner of choice by orchestrating advanced joint value plans, navigating complex negotiations, and managing sophisticated omnichannel ecosystem integrations across brick-and- mortar, digital commerce and veterinary clinics. The ideal candidate possesses deep customer management expertise, robust strategic and financial acumen, and a proven track record of people management to inspire a high-performing team to win across all brick-and-mortar and digital touchpoints.

Principal Duties and Responsibilities: 

• Strategic JVP & Business Development: Formulate and execute a long-term strategic vision and Joint Value Creation Plan (JVP) with PetSmart. Identify new commercial growth opportunities tailored to the evolving needs of the omni-channel shopper, aligning Hill’s brand growth plans with the retailer’s expanding capabilities to drive sustainable category outperformance. 

• Team Leadership & Capability Building: Lead, motivate, and develop a mid-sized Customer Development team. Manage the end-to-end talent lifecycle—including recruitment, onboarding, performance management, and continuous capability training—ensuring the team is agile and equipped to meet future commercial demands. Instilling an inclusive culture where team members feel psychologically safe, driving high performance and collaborative innovation.

• Omni Execution & Ecosystem Integration: Ensure seamless, superior execution of strategic priorities across PetSmart’s omnichannel operations including brick-and-mortar, digital commerce, and in-store veterinary clinics. Integrate Hill's initiatives with PetSmart’s advanced ecosystem capabilities, such as pet services, proprietary data clean rooms, and loyalty programs to enhance execution plans.

• Data-Driven Insights & Category Growth: Leverage advanced category data, customer analytics, and RGM (Revenue Growth Management) tools to champion data-driven decision-making. Translate complex insights into tailored solutions and localized strategies that accelerate both category and Hill’s brand growth.

• Commercial & Financial Governance: Manage and provide an objective, high-level perspective in the negotiation of Joint Value Plans and commercial op