Senior ServiceNow Business Analyst (Remote)

*We are open to supporting 100% remote work anywhere within the U.S.*

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology-driven department, seeking a motivated Senior ServiceNow Business Analyst to support the upcoming needs of our customers.

The Work

The Senior ServiceNow Business Analyst will oversee demand management, requirements gathering, human-centered design (HCD), quality assurance, and continuous improvement processes. This role will work closely with stakeholders to identify and prioritize project demands, conduct thorough requirements analysis to ensure alignment with business goals, apply HCD principles to enhance user experience, provide the highest quality of deliverables, and implement strategies for ongoing process optimization. The ideal candidate will possess strong analytical skills, experience in business analysis within IT projects, and a commitment to driving excellence through continuous improvement.  This position is within the context of an Agile team employing the Scrum development framework. The Business Analyst defines detailed stories and epics, with applicable acceptance criteria in collaboration with product owners and ICF’s technology team and facilitates meetings with client and internal technical and operational teams. 

In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.

Minimum Job Requirements:

• 4 + years of experience as a Business Analyst in a fast-paced application development environment

• 3 + years of experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)

• 1 + years of understanding of the full software development lifecycle (SDLC) including recent successful and demonstrated experience with Agile methodologies (Scrum) is expected.

• 1+ years of experience with the ServiceNow Platform

• 3 + years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, and capturing client requirements and feedback.

• US Citizenship is required (required by the federal government for this position).

• Must be able to obtain a Public Trust clearance.

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Desired Skills:

• Bachelor’s Degree Excellent oral and written communication skills

• Solid understanding of various software development cycles (e.g., Agile, Waterfall, etc.); knowledge of requirements management, and configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc.

• Conceptual understanding of Object-Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and .Net), and approaches (such as modularity and SOA)

• Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand.

• Good understanding of basic system technologies as they relate to the project deliverables.

• Experience with business process mapping and the use of project management software.

• Ability to provide technical assistance and troubleshooting by effectively responding to inquiries.

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with s