CSC On-Call MHP Support Staff

Description

On-Call Mental Health Professional – Crisis Solution Center (CSC)

Pay Range: $60/hourly

Shift: Variable. Day shift: 7am-3:30pm, Swing shift: 3pm-11:30pm, Night shift: 11pm-7:30am

Shift Differential: $1.00 per hour for Night Shift & $0.50 per hour for Swing Shift

Benefits: Employee Assistance Program (EAP), Safe & Sick Time, Retirement Plan 

Supervised by: CSC Clinical Supervisor

About DESC:

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder. 

About CSC:

The Crisis Solution Center (CSC) is a temporary residential treatment facility that is open 24 hours per day, 7 days per week, including holidays. The CSC provides stabilization services for individuals, ages 18 and older, experiencing a behavioral health crisis, substance use crisis, and a post-overdose crisis. The CSC has two project components, the Crisis Diversion Facility (CDF) and the Crisis Diversion Interim Services (CDIS).

The Crisis Diversion Facility (CDF) is a 16-bed non-smoking facility that offers an alternative option for first responders to divert individuals from jails and hospitals. The facility accepts individuals 24 hours per day, 7 days per week, and has a 72-hour maximum length of stay.

The Crisis Diversion Interim Services (CDIS) is a 30-bed non-smoking facility co-located with CDF. Individuals may be referred from CDF to CDIS for continued support in their stabilization as this is an up to 14-day stay.

JOB DESCRIPTION:

The On-Call Mental Health Professional works under the direction of the Clinical Supervisor or Project Manager and acts as a member of a multi-disciplinary team. As a member of a multi-disciplinary team providing crisis intervention services at a residential treatment facility, Mental Health Professional is responsible for providing comprehensive psychosocial assessments; coordinating and problem solving with first responders and other referents; creating and developing detailed recovery oriented disposition plans; linking clients with appropriate community resources; facilitating crisis resolution in the least restrictive environment; and assisting with arranging transportation for clients to appropriate facilities as needed.

MAJOR DUTIES AND RESPONSIBILITIES:

• Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case consults for clients admitted to the CSC. 
• Complete and document biopsychosocial assessments, intakes, risk and safety assessments, success plans, care conference outcomes, and other clinical support provided according to agency guidelines; provide one-on-one counseling with clients to support their stabilization. 
• Create and implement short-term care plans, develop client-driven goal planners and discharge dispositions; facilitate linkages to community resources and services as needed. 
• Participate in verbal de-escalation and physical interventions in emergent situations. Work as a team to maintain a safe, therapeutic environment including 15-minute client wellness checks. 
• Demonstrate DESC core values and professionalism in all client and staff interactions; follow agency clinical policies and procedures; participate in quality assurance reviews when assigned 
• Provide phone consolation for referents of the CSC, monitor office security cameras, answer phone calls, and other administrative duties 
• Serve food, do laundry and change linens, help clean common areas, and occasionally clean up bodily fluids and biohazardous waste using appropriate PPE. 
• Attend a 1-week onboarding process upon hiring and attending a full day of mandatory training during employment.