Manager, Process Management - Settlements and Disputes

Manager, Process Management - Settlements and Disputes

As a Manager of Process Management, you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. 

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects. 

You’ll be part of a collaborative, high-performing group focused on process improvement and operational excellence. The team values analytical thinking, attention to detail, and adaptability. You’ll work closely with stakeholders across Global Payment Network, with a focus on Settlement and Disputes.

Role & Day-to-Day Responsibilities

• Create, validate, and modify business and system processes to improve efficiency and effectiveness.

• Design and produce metrics to measure process outcomes and drive continuous improvement.

• Analyze data trends to ensure data integrity and install benchmarks.

• Educate and gain buy-in from key stakeholders on process utilization and execution.

• Drive process improvements aligned with customer outcomes and business goals.

• Provide settlement subject matter expertise in projects and meetings, representing the department.

• Collaborate across teams and levels to influence and implement change.

• Maintain formal process documentation, including procedures and flow diagrams.

General Responsibilities: 

• Creating and validating processes 

• Designing and producing metrics used to measure efficiency and effectiveness 

• Driving process improvements aligned with desired customer outcomes 

• Analyzing, identifying, and correcting data issues with systems used or owned by a department 

• Providing subject matter expertise on processes when representing the department in projects and other meetings 

• Managing and leading a team of associates 
   

Basic Qualifications: 

• Bachelor’s Degree in Business Administration, Accounting, Management, Human Resources or Economics 

• At least 5 years of experience in Process Management 

• At least 1 years of experience in People Management 

• At least 2 years of experience in Relationship Management

Preferred Qualifications: 

• Master’s Degree in Business Management

• 7+ years of experience in Process Management  

• 3 years of experience in Project Management  

• 3+ years of experience in People Management  

• 5+ years of experience in Relationship management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $115,200 - $131,500 for Manager, Process Management

 

Riverwoods, IL: $115,200 - $131,500 for Manager, Process Management