Senior Director, Solutions

Marqeta is on a mission to change the way employees and contractors get paid. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time.   Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). Today nearly 8 out of 10 Americans use a product powered by Marqeta every week. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

We are seeking a powerful storyteller to join our team to elevate corporate messaging strategy to new heights. This visionary and results-driven VP, Corporate Communications will partner with Marqeta's leadership team to set the strategic direction for all corporate communications across internal and external audiences. Reporting to the Interim-CEO, this role requires someone with strategic vision who also loves to roll up their sleeves and execute with the team.

The ideal candidate has a proven track record of successfully shaping messages that resonate with public company stakeholders, employees, and customers. You will transform complex business objectives into engaging and impactful communications across all corporate communication channels.

We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland, CA headquarters. We’d love for you to join us!

Position Summary

The Partner Operations team is a key division within Marqeta's broader Go-To-Market Organization, with two essential functions. The bank and network partnership teams drive global strategies to enhance our core technology and capabilities across credit, debit, prepaid card, and money movement offerings. Meanwhile, the solution design and delivery teams guide and support our customers in launching tailored, best-in-class solutions to meet their business needs.

We are seeking an experienced and visionary Senior Director of Solutions to lead and enhance our solution engineering and technical account management teams. This role will focus on driving and supporting customer-centric, scalable solutions that align with the needs of our clients and partners. The Senior Director will also be responsible for fostering continuous improvement in processes, delivering exceptional customer success, and building a high-performing, collaborative team. This role requires a strategic leader who can drive innovation while ensuring the delivery of technically sound, compliant, and impactful solutions to our customers.

The ideal candidate for the Senior Director of Solutions will be a dynamic, customer-focused leader with extensive experience in solution engineering and technical account management. They will have a proven track record of driving innovation and delivering scalable, compliant solutions that meet the unique needs of clients while aligning with business goals. This individual will be a strategic thinker who excels in building and developing high-performing teams, fostering a collaborative environment, and driving process improvements across the organization. A strong communicator, the ideal candidate will be comfortable engaging with senior leadership, cross-functional teams, and clients, using their expertise to influence decisions and ensure customer success. They will possess a strong technical background, a deep understanding of operational efficiencies, and a passion for empowering their teams to exceed performance goals and deliver outstanding results. Ultimately, they will have the vision and expertise to ensure the solutions provided not only address immediate client needs but also set the stage for long-term success and growth.

The Impact You'll Have

• Lead and manage the Solution Engineering and Customer Solutions teams to deliver scalable, customer-centric solutions that align with business and compliance goals.
• Oversee the Technical Success Manager and Technical Account Manager teams to ensure smooth implementation and unparalleled post-live support for clients.
• Drive operational efficiency by streamlining processes and workflows, ensuring high-quality and timely solution delivery.
• Collaborate with cross-functional teams (sales, product, engineering, delivery, bank and network) to align solutions with client needs and company objectives.
• Foster a customer-first culture, providing tailored guidance and solutions that support long-term client success.
• Build and mentor high-performing teams, promoting a collaborative, innovative, and accountable work environment.
• Monitor and improve t