Customer Exp Associate, QQ

Company Overview

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  

Job Overview

Are you ready to make your next career move to join our team as our Customer Exp Associate, QQ for KONE Americas in KONE Moline, IL?

• Do you enjoy creating and maintaining data to ensure accurate transfer of data to SAP?

• Does managing a shared Mailbox to assign incoming Tender/Order requests in a timely manner motivate you?  

• Do you thrive in areas where you assist with various reports and tasks as needed?  

• Are you skillful with technological tools such as Salesforce, MS Excel, and MC Access?  

• Do you demonstrate a passion for interacting with customers in a courteous and professional manner while still reaching productivity targets?  

• Are you committed to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!  

Location of position: Moline, IL.

Job Duties

As our Customer Exp Associate, QQ, you will be part of the KONE Quick Quotes, designed to assist our Sales, Supervisors, & technicians with delivering Tenders to their Customers and is a major contributor for KONE sales revenue.

You will bring 2+ years of related experience and/or training in the field of customer service and date entry to KONE. Salesforce experience preferred. You will use the knowledge gained through your associates degree, or minimum of 2 years related experience.  

Other Listed Duties:

• Proficient skills in spelling, communications, and data entry.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation.

• We value your authentic self. 

• Collaborative, creative, and supportive work environment.

• Passionate about safety, quality, and innovation 

• We care about the communities where we live and work. 

Just some of our many benefits include: 

• Competitive salary 

• Flexible work schedule 

• Opportunities to learn and grow 

• 401K Employer Match

• 401k Employer Non-elective Contribution 

• Well-being Program

• Medical, Prescription, Dental and Vision Insurance

• Digital Health Solutions & Telehealth

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSAs)

• Employee Family Assistance Program (EFAP)

• Family & Medical Leave

• Parental Leave

• Leave to Care for a Domestic Partner

• Paid Time Off & Holidays

• Company Paid Life and AD&D Insurance

• Supplemental Life and AD&D Insurance  

• Company Paid Short-term and Long-term Disability

• Buy-Up Long-term Disability

• Critical Illness Insurance

• Hospital Indemnity & Accident Insurance

• Identity Theft Protection

• Legal Insurance

• KONE Credit Uni