MOTORIST SERVICES SPECIALIST - 76002536

Requisition No: 837178 

Agency: Highway Safety and Motor Vehicle

Working Title: MOTORIST SERVICES SPECIALIST - 76002536

 Pay Plan: Career Service

Position Number: 76002536 

Salary:  $33,760.08 Annually 

Posting Closing Date: 12/10/2024 

Total Compensation Estimator Tool

Division of Motorist Services

Bureau of Records

 

Career Service (CS) Opportunity

 

*Open Competitive Advertisement*

 

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

 

Contact Person: Sharon Williams, 850- 617-2597

 

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

 

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

 

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers

 

Duties and Responsibilities

This position will be responsible for using established guidelines and procedures to assist internal and external customer requests for information related to driver license, driver history records. The incumbent in this position will be responsible for researching and responding to information requests using various sources, such as Motorist Maintenance, CCIS. This position will also be responsible for updating information to the Florida driver record.

 

Knowledge, Skills, and Abilities

• Knowledge of basic office procedures.
• Ability to review information for accuracy and completeness.
• Skill in using Comprehensive Case Information System (CCIS), DL Maintenance, Internet Records Information System (IRIS), Motorist Maintenance (MM) and Customer Service Center (CSC) Expert System.
• Ability to be detailed oriented.
• Ability to organize and maintain filing systems.
• Knowledge of Microsoft Word, Excel and Outlook.
• Ability to communicate effectively, verbally and in writing.
• Skill in researching and verifying information.
• Knowledge of and the ability to apply, state and federal motor vehicle laws and DHSMV operations, policies and procedures.
• Skill in providing customer service to diverse cliental in a tactful, courteous and non-judgmental manner.
• Ability to work well independently.
• Skill in operating office equipment such as a personal computer, multi-line telephone, printer, scanner, fax machine.

 

Preferred Qualifications

Preference will also be given to applicants who have experience:

• Experience in using Microsoft Word, Excel, and Outlook.
• Experience in providing customer service to internal and external customers.

 

General Informat