IT Business Analyst

NextEra Energy Resources is one of America’s largest wholesale generators of electricity, leveraging all forms of energy across renewables, storage and nuclear. We offer customized energy solutions that drive economic growth, protect the environment, support communities, and help customers meet their energy needs. Ready to make a lasting impact? Join our innovative, world-class team today!

 

Position Specific Description

The IT Sales Business Analyst will play a pivotal role in bridging the gap between our sales operations and IT department, ensuring that our technology solutions meet the strategic goals of the sales organization. This individual will be responsible for analyzing sales processes, gathering business requirements, and collaborating with IT and sales teams to implement systems that enhance productivity and support business objectives.

 

Essential Responsibilities

 

Business Analysis and Requirements Gathering:

• Work closely with sales stakeholders to understand their processes, challenges, and objectives.
• Conduct detailed analyses of current sales processes and systems to identify areas for improvement.
• Gather and document business requirements for new IT solutions or enhancements to existing systems through interviews, workshops, and surveys.
• System Implementation and Optimization:
• Collaborate with IT developers and vendors to ensure that business requirements are accurately translated into technical specifications.
• Oversee the implementation of new sales systems or enhancements, ensuring they are aligned with business goals.
• Conduct user acceptance testing (UAT) to ensure systems meet the needs of sales teams and gather feedback for continuous improvement.

 

Data Management and Reporting:

• Ensure the integrity, accuracy, and security of sales data across various IT systems.
• Develop and maintain reports and dashboards to provide sales teams with actionable insights and performance metrics.
• Support data-driven decision-making by providing in-depth analysis and reporting on sales performance.

 

Stakeholder Collaboration:

• Act as the liaison between the IT department and sales teams, facilitating effective communication and collaboration.
• Provide training and support to end-users to ensure efficient and effective use of sales systems and tools.
• Identify and escalate any issues or roadblocks that may impact the successful implementation of sales IT solutions.

 

Continuous Improvement:

• Proactively identify opportunities to enhance sales processes through technology and best practices.
• Stay updated on industry trends and emerging technologies, integrating relevant advancements into sales IT strategies.
• Develop and maintain documentation, including process maps, user guides, and training materials.

 

Education

• Bachelor’s degree in Information Technology, Business Administration, or a related field or equivalent experience

 

Technical Expertise

• 1-3 years of experience as a Business Analyst, preferably with a focus on sales operations and IT systems.
• Proven track record of successful system implementations and process improvements in a sales environment.
• Strong proficiency in CRM systems (e.g., Salesforce), sales analytics tools, and data management platforms.
• Excellent analytical and problem-solving skills with attention to detail.
• Solid project management skills with the ability to manage multiple projects simultaneously.
• Technical acumen with a good understanding of IT systems and data management concepts.

 

Personal Attributes

• Strong leadership, team-building, and organizational skills.
• Excellent communication, negotiation, and interpersonal abilities and a bias for action
• Demonstrated ability to build trusting relationships, capable of interacting with diverse stakeholders.

Job Overview

This job analyzes business processes and practices and identifies technology opportunities. Employees in this job design and implement information technology solutions to meet customer needs and business goals and strategies.

Job Duties & Responsibilities

• Develops a strong familiarity with business processes that are in their area of business focus
• Establishes and manages effective customer relationships with users of business, financial and operations systems, as well as technical team members
• Applies analytical skills within functional area to decompose work