Sales Operations Manager (GTM Communications)

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

This is a senior individual contributor role in our Global Sales Operations org, reporting into our Director, Sales Operations - Strategy & Planning. One key focus area of our Go-To-Market (GTM) Strategy & Planning team is to manage and direct the flow of information from the Chief Operations Officer (COO) and their direct reports throughout the rest of the organization. This dedicated role is the essential next step for our team, focussed on ensuring clear, effective and positive communication throughout the organization, irrespective of audience.

Responsibilities/What You'll Do

• Build a communication strategy aligned to the GTM organization’s Objectives and Key Results (OKRs)
• Own the quarterly business review cadence for the COO, including creating content for their presentations to the CEO and Board, as well as for wider audiences
• Consolidate the best elements of how our senior leaders currently communicate with their teams into one consistent Comms calendar/campaigns framework for the whole GTM organization to leverage
• Expand the current change management framework leveraged by our Systems & Process and Data teams for a broader scope
• Engage with key stakeholders to maintain a pulse on the business and if communications are reaching all levels
• Establish and maintain clear measures and reporting of internal communication success

We are looking for someone who:

• Has 4+ years’ experience of managing internal communications within a dynamic, fast-paced, organization, balancing regular communications cadences with time sensitive unexpected one-offs
• Excels in situations where they are given high level guidance and use their knowledge, context and creativity to produce work of exceptional quality
• Is knowledgeable of internal communications best practices including employee engagement, change management, and crisis communication
• Enjoys working with senior stakeholders, and is comfortable collaborating with (not just taking direction from) them to ensure the best quality output of work
• Embraces the need for ruthless prioritization, ownership and accountability essential to successfully project manage communications across the entirety of the GTM org.
• Can consistently produce professional-looking work with an engaging communication style and appropriate flair, irrespective of the medium (Google Slides/Powerpoint, plain text emails, newsletters etc.).

#LI-EV1

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$140,000—$160,000 USD

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expressi