Lead Ambassador (Key Holder/ Retail Supervisor)

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

November 15, 2023

Shift:

Job Description Summary:

Job Title: Lead Ambassador

Reports To: Associate Store Manager

Direct Reports:  None

Key Interactions: Internal and external guests, Ambassadors, Associate Store Managers, Store Manager

Position Overview:

The Lead Ambassador will support the operational functions of the store, including handling customer queries, assisting Ambassadors with POS transactions, adhering to the opening and closing checklists/SOPs and ensuring the store standards throughout the daily shift. The Lead Ambassador will refer all duties which require manager approval to the appropriate leader on-duty. The Lead Ambassador must embrace and role model outstanding guest service and contribute to the high morale of the Ambassador team.   

Primary Responsibilities/Accountabilities:

• Act as a role model to the Ambassadors.
• Support Associate Managers with answering radio calls and handling guest queries.
• Assist with cash-in and cash-out process.
• Assist with opening and closing process, ensuring all checklists are complete.
• Assist the Associate Manager on-duty with ensuring all Ambassador breaks and lunches are handled. Maintain position coverage as required by the needs of the business and as specified in the daily schedule.
• Assist Ambassadors with POS transactions where appropriate, to include refunds, voids, returns etc.
• Support the Associate Manager on-duty in giving Ambassadors direction to ensure premium guest service and store standards during the daily shift.
• Respond immediately to guest experience recovery situations using best judgement to resolve issue in accordance with guest service guidelines. Engage Associate Manager(s) as appropriate in these situation types.
• Maintain visual standards and follow the plan-o-grams set by the Planners and Visual Merchandise Manager, under the guidance of Associate Managers.
• Any other duties as assigned by the Associate Manager(s) or Store Manager.

Educational Requirements and Experience:

Education:

High school diploma; GED equivalent

Work Experience Requirements:

Minimum of 1 year experience within a fast-paced/experiential retail environment.

Previous supervisory experience advantageous.

Additional Requirements:

Must be able to successfully pass credit, drug screen, and criminal background check.

Skills:

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.