Spanish Bilingual Inbound Sales Specialist - (Pacific Time Hours)

Company Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Join Our Sales Team: Meaningful work impacting pets' lives!

Job Description

At Trupanion, our Contact Center is powered by passionate Care, Sales, Retention, and Team Support Specialists who work together to deliver exceptional service. We’re looking for people who are excited to educate pet owners and champion the value of protecting their pets with Trupanion coverage. Our Contact Center is open 24/7, 365 days a year – including nights, weekends, and federal holidays – so team members should be prepared to support pet parents whenever they need us most. 

As a Spanish Bilingual Inbound Sales Specialist, you’ll be on the front lines connecting with both English and Spanish speaking pet parents during important moments in their journey. You’ll engage with warm inbound leads through meaningful conversations, educating potential customers on Trupanion’s coverage and helping them make informed decisions about their pet’s care and protection. With empathy, authenticity, confidence, and strong active listening skills, you’ll uncover each customer’s unique needs, answer questions thoughtfully, and guide them through the enrollment process with care. Success in this role comes from building trust, delivering an exceptional customer experience, and consistently achieving individual sales and productivity goals in a fast-paced environment – all while helping cats and dogs live longer, healthier lives. 

Schedule (Pacific Time Hours) 

This role is scheduled based on our coverage needs, with schedules published two weeks in advance. Team members work 40 hours per week across five scheduled days and receive two days off each week; however, days off and shift times may rotate based on business needs, including shifts scheduled as late as 8:00 PM Pacific Time. Candidates should be comfortable with a dynamic schedule and flexibility to work evenings and weekends.

Please Note: We are unable to consider applications submitted without weekend availability. 

At Trupanion, we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position open to candidates anywhere in the US aside from Alabama, California, Florida, Georgia, Illinois, Nevada & New York. You must have a reliable and stable internet connection, delivered through a hard-wired Ethernet connection (cable or fiber). Wireless connections, including Wi-Fi, satellite, and mobile hotspots, are not permitted. If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office.   

What you will do:

• Support both English and Spanish speaking customers by delivering clear, professional, and empathetic communication across warm inbound leads, and email interactions
• Seamlessly switch between English and Spanish while maintaining a high-quality customer experience and strong sales performance
• Build genuine trust and rapport with pet parents by utilizing a consultative approach to understand their unique needs and recommend appropriate coverage solutions 
• Educate potential customers on the value and benefits of Trupanion coverage to empower informed decision-making 
• Effectively guide conversations by utilizing strong call control, active listening, and objection handling techniques throughout the sales process 
• Confidently navigate customer concerns and sensitive conversations with empathy, authenticity, professionalism, and solution-oriented communication 
• Guide customers through the enrollment process while ensuring a seamless, positive, and supportive customer experience 
• Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and individual sales goals in a fast-paced environment 
• Demonstrate a strong sense of ownership, accountability, and adaptability while managing evolving responsibilities, processes, and workflows 
• Navigate multiple systems and tools to deliver a seamless and efficient customer experience 
• Prioritize and manage time effectively while maintaining strong attention to detail and productivity in a high-volume contact center environment 
• Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system 
• Demonstrate strong technology acumen in a remote setting, including the ability to independently troubleshoot common technical issues and adapt to new tools or s