Become a part of our caring community and help us put health first
 

The Sales Support Representative promotes CenterWell Specialty Pharmacy by supporting Field Sales Reps and the provider offices in their territories. This position uses clinical knowledge partnered with a Sales Mindset to increase prescriptions sent to CenterWell Specialty Pharmacy while also providing an excellent experience for our providers and patients.

The Sales Support Representative responsibilities include:

• Building and maintaining relationships with the medical staff of physician offices over the phone and via email to increase market share.

• Monitoring prescriptions in process at CenterWell Specialty Pharmacy to ensure a smooth experience for the provider and patient. SSRs will intervene when necessary to prevent cancellations or negative experiences.

• Resolving inquiries received by physician offices including but not limited to researching patient copay assistance, expediting prescription processing, resolving delayed orders, prior authorizations etc.

• Participating in Sales Initiatives to increase Pull Through of prescriptions and utilization of CenterWell Specialty Pharmacy.

There are several patient benefits for using CenterWell Specialty pharmacy - lower cost, easier approvals, resource assistance and a more comprehensive cycle of care. The Sales Support Representative will partner with their aligned Sales Team member to communicate these benefits to the office.

This position requires that you will need be available to work during the hours of 8:00 a.m.-4:00 p.m. PST/MST or 11 a.m.-7:00 p.m. EST.

Use your skills to make an impact
 

Required Qualifications

• Certified Pharmacy Technician Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT

• Must have an active license with the Board of Pharmacy in the state of residence (Ohio, Arizona, Florida and/or Texas)

• 1 or more years of experience in sales, customer service and/or related field

• Excellent written and verbal communications skills

• Proficient in Microsoft Office Programs

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Specialty pharmacy experience

• Prior ScriptMed, CoverMyMeds experience

• Experience in a sales support position assisting a sales team, field sales agents and/or an aligned sales territory 

• Experience in collecting, preparing, organizing, and presenting documents in support of meetings

• Associate's or Bachelor's degree in Business or related field

Additional Information:

Work Hours: An 8-hour shift Monday-Friday for the hours of 8 a.m.-4:30 p.m. PST/MST, 11:00 a.m.-7:30 p.m. EST

Work Style: Remote

Work at Home/Remote Requirements 
To ensure Hybrid Office/Home associates’ ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense

• Humana will provide Home or Hybrid Home/Office associates with telephone and computer equipment appropriate to meet the business requirements for their position/job

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

HireVue Statement: As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimat