Deputy Program Manager / TOC Operations Manager

Responsibilities & Qualifications

Overview 

TekSynap is seeking a Deputy Program Manager / TOC Operations Manager to lead complex IT program activities and day-to-day operational delivery within the Enterprise Operations Center (EOC). This dual role supports the Program Manager in overseeing all facets of program execution—including planning, financials, reporting, and team leadership—while directly managing the 24/7/365 operations of the Technical Operations Center (TOC). 

The DPM/TOC Manager is responsible for ensuring continuous monitoring, incident response, network performance, service delivery, and collaboration across engineering, security, and service desk teams. This is a hands-on leadership role that demands both strategic oversight and tactical execution in a high-availability federal environment. 

Responsibilities 

• Support the Program Manager in executing all aspects of the program’s operational and administrative functions. 

• Provide day-to-day technical and management leadership of TOC operations, ensuring 24/7/365 support and service continuity. 

• Lead cross-functional teams of engineers, analysts, administrators, and compliance personnel. 

• Plan, track, and manage project schedules, budgets, performance metrics, and deliverables. 

• Direct incident response, root cause analysis, and rapid remediation processes. 

• Serve as liaison between technical staff, business stakeholders, and government customers. 

• Participate in status meetings, PMRs, and briefings; support reporting and analysis for the COR, CO, and Program Manager. 

• Proficiency in managing hybrid and cloud high-computing environments 

• Oversee documentation, dashboards, and operational baselines for audit readiness and transparency. 

• Implement and refine AI-driven monitoring, automation, and SRE (Site Reliability Engineering) practices. 

• Ensure SLA compliance, identify risks and issues, and support continuous service improvement initiatives. 

• Contribute to business development through referenceable performance and stakeholder engagement. 

Required Qualifications 

• Bachelor’s Degree or higher (or 10+ years of directly related IT experience). 

• Minimum 5 years of IT program or project management experience, including experience delivering technical and managerial oversight in large-scale, multi-team federal IT programs. 

• Project Management Professional (PMP) certification or equivalent. 

• At least one of the following technical certifications: 

 - CCNP (Cisco Certified Network Professional) 

 - CCIE (Cisco Certified Internetwork Expert) 

 - MCITP/MCSE (Microsoft Certified IT Professional or Solutions Expert) 

 - CISSP (Certified Information Systems Security Professional) 

 - Or equivalent technical certification. 

• Demonstrated experience leading complex federal IT programs, preferably in DHS environments. 

• Proven ability to manage shift-based technical teams and interact across SOC, ESD, and CIRT. 

Preferred Skills 

• ITIL Foundation or comparable IT service management certification. 

• Demonstrated experience supporting DHS or USCIS programs. 

• Deep knowledge of SDWAN, infrastructure monitoring, and site reliability engineering. 

• Experience deploying AIOps solutions or automation frameworks for operational efficiency. 

• Familiarity with IDIQ/TO contract structures and federal acquisition regulations (FAR). 

• Strong oral and written communication skills, including stakeholder briefings and team leadership. 

• Experience overseeing hybrid cloud, Equinix, or enterprise network environments. 

Overview

We are seeking a Deputy Program Manager /TOC Operations Manager to support DHS USCIS TOSS II contract. 

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

 

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!