Contract Sales Operations Manager

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

What we’re looking for:

We are seeking a highly skilled and experienced Contract Operations Manager as part of our Sales Operations team to join our team.  You will play a crucial role in managing the contract lifecycle for our sales team, ensuring compliance, accuracy, and efficiency.  Your primary responsibility will be to support the sales organization by helping with negotiation strategy and managing the contract / order form process, driving operational excellence, and ensuring that sales deals can be operationally delivered and are aligned with company policies and processes.

About the role:

Responsibilities:

• Trusted advisor to Sales, Legal, Finance, Billing, and internal to the team on complex deal structure to understand and achieve business priorities 
• Deep understanding of order form policies, cross-functional team requirements and ability to negotiate. 
• Work to arrive at an offer with reasonably acceptable terms with expected outcome of reaching reasonably acceptable terms to both Cloudflare and our customer. 
• Oversee the end-to-end contract management process, including drafting, term input, approvals and execution.
• Enforce the corporate approval framework and associated policies. 
• Expertise in process and project management in a cross-functional environment by establishing respect and confidence in the business ecosystem and then being able to clearly communicate through presentation, writing and relationship building skills
• Provide training and guidance to the sales team regarding contract-related matters, policies and processes.
• Collaborates and coordinates with internal contributors and subject matter experts to ensure content is complete, accurate and maximizes business opportunities
• Self-motivated, creative problem solver with ability to perform in a fast-paced, fast-changing work environment. 

Qualifications:

• Minimum 8 experience in deal management / strategy. 
• Work to time constraints while maintaining a high level of attention to detail; prioritizing tasks and setting expectations accordingly, especially under pressure
• Experience with SFDC, CPQ, and CLM. Familiarity with OM (e.g. Oracle, Netsuite, Stripe) applications.
• Proven experience in Contract Operations or Deal Desk, preferably in the SaaS industry.
• Must thrive on the excitement and challenge of being on a lean and busy team
• Strong project management skills
• Excellent written and verbal communication skills, with a keen attention to detail.
• Strategic thinker with the ability to understand client needs and translate them into compelling proposals.
• Ability to work collaboratively with cross-functional teams and build relationships with key stakeholders

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $122,000 - $150,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $146,000 - $178,000
• For Bay Area-based hires: Estimated annual salary of $153,000 - $187,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future a