DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CUSTOMER SERVICE REPRESENTATIVE 2

Job Location:

Division of Employment and Rehabilitation Services (DERS)
Rehabilitation Services Administration (RSA)
1455 South Alvernon Way, Tucson, Arizona 85711

Posting Details:

Salary: $17.5230/ hourly ($36,447.84 annually) 

Grade: 15

Closing Date: Open until sufficient resumes are received

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.

DES is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative 2 with the Rehabilitation Services Administration (RSA). This position is responsible for greeting visitors, answering phone calls, and referring callers to the appropriate staff, providing customer service and information about RSA programs, maintaining the front desk, interview rooms, and resource room. Additional responsibilities include ordering office supplies, maintaining state vehicles, processing travel claims, completing meeting minutes, and assisting the program supervisor with hiring, as well as entering client information into the case management system, scanning documents, and assisting counselors in following up with clients.

Travel will be required for State business. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2-10-207.11).

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Greet visitors, provide customer service, maintain the front desk, interview rooms, and resource room.
• Answer phone calls and refer callers to the appropriate staff, provide information about RSA programs, assist with walk-ins and client appointments, and notify staff of their arrival to the office.
• Prepare outgoing correspondence, assist with distributing and compiling office reports, update huddle board metrics, and process incoming mail and outgoing mail.
• Enter client information into the case management system, scan documents into the case management system, and assist counselors with following up with clients.
• Order office supplies, maintain state vehicles, process travel claims, complete meeting minutes, and assist the program supervisor with hiring.

Knowledge, Skills & Abilities (KSAs):

• Knowledge of program rules, policies, customer service principles, and related procedures
• Knowledge of the English language, including grammar, spelling, and effective communication
• Knowledge of administrative procedures, including office systems, file management, and computer software such as Microsoft Office Suite, internet applications, and email
• Skills in active listening and effectively communicating with others
• Skills in following written and verbal instructio