IT Operations Intern, End User Computing - Long Beach, CA

Overview and Summary

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success.  We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. 

 

We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do.  Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives – both professional and personally – so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition.  One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success.  If this sounds like the kind of company you would like to work with, Apply Now!

 

INTERNSHIP PROGRAM

Our comprehensive program allows you to gain real-world experience by working closely with – and learning from – our leaders, and to build meaningful relationships that last long beyond our summer program. Our program is all about delivering situations and support that guide our interns to future success while tapping the power of their unique skills, perspectives and experiences to continue to move our organization – and our industry – forward.

 

Dive into Urban Science’s vibrant intern community by actively participating in networking events and social activities with over 20 interns. Our interns become a part of diverse teams including those that develop software and IT solutions, analyze data, support client deliverables and corporate teams. Throughout the program, you’ll expand your knowledge through insightful lunch-and-learns with business leaders and unique learning opportunities that cover broader business topics and valuable career development skills. Additionally, you'll gain practical skills through scrum training sessions, professionalism workshops and the chance to tackle meaningful projects that make a real impact.

 

POSITION OVERVIEW

The IT Operations Intern will support the End User Computing function within the Enterprise Applications team, assisting Urban Science end users with their desktop, laptop, and mobile devices hardware and software needs. 

 

The person selected for this position will work up 20 hours during the current school semester; and 40 hours a week during May – August 2025. There is also an option to renew for up to 20 hours a week again during the Fall 2025 school semester.  

 

This role has current Hybrid Workplace flexibility local to our Long Beach, CA office location. Candidate must be available and willing to work at least one day in-person per week required and up to two as needed.

 

URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.

Essential Duties and Responsibilities

• Apply knowledge of most desktop technologies and the company specific environment configurations to analyze and solve a wide range of issues in the desktop computing environment.
• Responsible for assisting with troubleshooting, setting up new users, configuring mobile devices, fixing printer issues, and rebuilding computers.
• Identify equipment requirements including hard drives, phone and other technical equipment in accordance with corporate guidelines.
• Provide an initial level of support for server based application solutions.
• Provide guidance and assistance to employees to ensure they have the right technology and that it is configured properly.
• Assure software license and asset information is properly maintained.
• Participate in IT Operations projects encompassing a range of technologies as needs arise.
• Operate IT service management system to dispatch and maintain tickets to facilitate proper ticket flow and accurate data in reporting.

Qualifications - Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Preferred basic knowledge of:

• End User Computing configuration management tools, Microsoft Configuration Manager (MECM), and Microsoft Intune
• Modern workplace technologies, including but not limited to Microsoft Power Platform, Office 365, Microsoft Teams and Sky