About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Site Operations Department

The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facility Engineers (CFEs) on each shift. This team is the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the performance of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track work needed, the Site Operations department performs all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. This is a team that does most of the actual work versus calling upon vendors. As a result, we provide superior service that is faster and more cost effective.

Position Overview

This role is based in our Phoenix, AZ at our data center campus.

The Director, Site Operations, leads the overall operations for one, or more, of our data center campuses and will directly lead a team of CFEs and/or manager-level positions. This position will collaborate with Reliability Engineering, Design Engineering & Construction and other resources to run the overall campus. This position will handle the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team.

Our CFEs are respected, well-trained, customer-focused and some of the best facilities engineers you will find in the industry. While you do not have to be the ‘alpha’ engineer to lead this team, you must possess an excellent overall understanding of typical electrical and mechanical building systems to direct the work that needs to occur when maintaining the overall environment.

Essential Job Functions

Strategic Leadership & Oversight

• Provide overall leadership, direction, and accountability for day-to-day operations of the data center.

• Ensure alignment of site operations with corporate objectives, industry standards, and client SLAs.

• Establish long-term operational strategies that optimize uptime, safety, and efficiency.

Operational Excellence

• Maintain 24x7x365 operational readiness of critical infrastructure, including power, cooling, building automation, and life-safety systems.

• Oversee preventive and corrective maintenance programs for all mechanical, electrical, and controls systems.

• Lead incident management, root cause analysis, and post-incident reviews to drive continuous improvement.

Financial & Budget Management

• Help develop and manage annual site operating budgets, capital improvement budgets, and cost-control initiatives.

• Track OPEX and CAPEX performance against financial targets.

• Ensure vendor contracts, procurement, and service agreements are cost-effective and aligned with performance expectations.

Team Management & Development

• Directly manage senior operations staff and shift teams.

• Ensure staffing models provide adequate coverage for reliability, maintenance, and incident response.

• Lead training, development, and performance management programs to build a high-performing team.

Risk, Compliance, & Safety Management

• Ensure compliance with OSHA, NFPA, ISO, and other regulatory and industry standards.

• Enforce EH&S policies, safe work practices, and compliance with MOP/SOP/EOP standards.

• Manage audits, certifications, and corporate compliance requirements.

Stakeholder & Client Engagement

• Act as the primary point of contact for customers, senior leadership, and external stakeholders.

• Support client tours, audits, and technical discussions, representing the site with professionalism.

• Provide executive-level reporting on facility status, incidents, risks, and performance metrics.

KPI Reporting & Performance Management

• Track, and