Customer Success Analyst

Company Description

Location: Minneapolis, MN (On-site 1x a week)

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Job Description

Have you ever walked down an aisle in your local Sam’s Club and wondered why your favorite beverage or food product moved? At NielsenIQ, we work with U.S. manufacturers to help them understand their consumers, and to optimize their business down every aisle. On the NielsenIQ Manufacturer Customer Success Team, you will work face-to-face with major CPG manufacturers and use NielsenIQ solutions to help answer questions such as finding the right assortment and guiding pricing strategies. Every day brings a new challenge when working in the fast-paced CPG environment.

The primary role of the Analyst: He/she will be responsible for all aspects of the analysis, including designing and executing models, analyzing results, simulating client plans, creating deliverable materials, consulting on NielsenIQ tools, facilitating client training sessions, and managing updates to retail market.

 

RESPONSIBILITIES

Drive Client Value:

• Conduct required research and analysis to identify trends and patterns in data to glean insights aligned to client business issues and formulate findings into a story
• Create Excel and PowerPoint deliverables in addition to deliverables in NielsenIQ proprietary software solutions
• Provide error-free, on-time results
• Work consultatively and creatively with clients and NielsenIQ teams
• Create and execute tasks detailed on a project plan including collecting, organizing, and tracking data inputs, as well as leading internal meetings
• Develop mastery of proprietary NielsenIQ tools and metrics, which you will use to help solve your clients most pressing business questions
• Lead client training sessions on NielsenIQ tools
• Facilitate client communications around NielsenIQ database/retail market updates

Learning and Professional Development:

• Seek out learning and development opportunities, such as advancing technical skills or expanding solution knowledge
• Train and mentor new associates as they join the team
• Contribute to the creation of an environment that team members are proud to be a part of and others want to join

Success Criteria:

• Ensures quality and timeliness of delivery (i.e. no re-work, on-time, etc.)
• Delivers work efficiently and seeks opportunities to increase efficiency
• Executes work assigned independently and manage workload effectively
• Collaborative team member receiving positive feedback from consultants and client
• Proactively identifies client issues and identifies solutions
• Pushes the envelope sharing new ideas & creative solutions
• Learns about retail clients and our analytic solutions to solve their business issues
• Analytical mindset; inquisitive; problem solver; self-starter
• Storyteller; strong written and verbal communication; collaborative

 

A LITTLE BIT ABOUT YOU

You confidently manage data, and you care about the people behind every number. You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your work--whether you got your start in retail, sales, consulting analytics, or otherwise. Now you’re ready for what’s next.

Qualifications

• College/University Undergraduate Degree
• Experience in a professional services organization and applied analytics to resolve business issues. 1-2 years of retail or CPG analytics experience preferred.
• Strong logic, deductive reasoning, problem-solving, and critical thinking skills. Has the ability to synthesize data and identify and diagnose errors/issues independently
• Strong written and verbal communication skills
• Possess an advanced knowledge of Excel, PowerPoint
• Proactive; need to look ahead and anticipate what’s coming rather than sit back and wait to be told to do something
• Enthusiasm for learning the practical application of statistical analysis to address business issues
• Must be able to effectively manage time and a variety of responsibilities
• Detail-oriented with excellent analytical and problem-solving skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. <